Managed IT services London

Everything you need from your managed service provider

Our services can be delivered seamlessly to either provide a complete outsourcing service, or to compliment an existing in-house IT function, providing you with everything you need from your managed services provider.

Our managed IT services by numbers

Wavex provides ROI-driven IT services creating real, measurable impact for customers

517

security incidents averted by APEX Secure (last 30 days)

2,699 hours

ahead of SLA target (last 6 months)

1,663

positive feedbacks from customers (last 6 months)

0.3 seconds

fastest request resolution time*

*Using our ANA platform.
Results as of December 1st 2019.

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Outsource IT or Hire

Making the decision to hire or outsource is a complicated one which has major ramifications for the business. The right decision today is unlikely to be the right decision forever - as your business grows and evolves, your requirements change.

What makes us a leading managed IT services provider in London

20 years of Industry Experience

Dedicated Account Management

Remote and Onsite IT Support

Transparent & Predictable IT Costs

Certified & Experienced Team

Industry FAQs about Managed IT Services

A managed IT service is a support and consultancy service provided by third-party IT companies to businesses looking to outsource their IT function.

Businesses often lack the technical expertise to deal with security issues like cyber threats, data theft or data loss and this is where a managed IT service provider comes into play.

The idea here is to transfer the burden of maintaining IT, from the customer to a service provider who can ensure that all the IT services are up and running with no down time.

A company cannot function efficiently without strategy and direction, both of which are easy to lose sight of when immersed in the day to day demands of running a corporation. With the responsibility of heading the company culture as well as leadership management, it is paramount that clarity in how the company is performing is available at the touch of a button.

Without thorough analysis of workflow in each department and indications of where the obstacles within the system occur, it is impossible to improve the company’s performance. This is where your IT managed services provider can help you with insights and make your business more productive.

In today’s digital world, employees expect anywhere any device convenience. This convenience however, bring a security threat to the table. Your IT partner can ensure that security is never compromised when empowering your mobile workforce.

Managed IT services lets you outsource your business-critical applications to an expert IT partner who can monitor your IT infrastructure and act when something is suspicious. If you are able to choose the right IT partner, the end result will be a flexible, managed cloud solution that is tailored to your exact business needs in a way that leaves you better prepared to deal with the challenges of modern business.

In an effective managed services relationship, you can benefit from predictable pricing and the ability to focus on core business concerns rather than IT management chores.

Your IT service provider conducts regular security scans to identify potential threats and prevent them from becoming actual problems.

Wavex is an award winning managed IT service provider in London. Our managed IT services includes everything you expect from your IT services provider.

  • Understanding of both business & IT lifecycle

    It is important that your IT managed service provider understands that technology is supposed to solve business problems. They should be able to help you align your IT support function with your overall business strategy and act as a propeller in your growth. But this can only happen if you have outsourced your IT function one service provider. Many businesses often fell in a trap of appointing multiple managed services providers to meet various needs which is not recommended, as this approach can be costly, complex, and can slow down your processes. A better approach is to outsource your IT needs to one supplier who can take care of your IT function from concept to completion.

  • Industry experience

    Finding a supplier that can consistently deliver on time is extremely important. Look for experienced suppliers who have been in the business for a long time and have a strong track record of delivering results.

  • Technical expertise

    You can use different operational performance metrics to measure your supplier’s technical expertise. Metrics such as on-time delivery, quality, lead times, SLA hit rates and average response times will give you a fare idea of their competency. If you already know where your company is on the managed service needs spectrum, you’ll be able to better assess if the prospective MSP is a good fit.

  • Customer references

    The key is to identify that your prospective supplier have positive reviews in the areas you need them. Customer testimonials and endorsements from happy customers who have worked with the supplier are important and you should always ask for references when choosing a supplier before outsourcing your IT function. While any supplier can list the reasons why they are a qualified partner, only the quality ones will have great customer references to share.

    You should look for customer testimonials or case studies and shouldn’t be afraid to ask the prospective supplier for a short list of past clients to call on. This research ahead of time can lead to a more successful partnership in a long term.

  • Local presence

    Location is one of the most important factor when shortlisting your IT services provider. Another factor that may have a weight in your search in finding the right MSP is their typical on-site response time. In the event that an installation or implementation requires on-site technical assistance you’ll want to know the answers for all of these situations.

  • Understanding of both business & IT lifecycle

    It is important that your IT managed service provider understands that technology is supposed to solve business problems. They should be able to help you align your IT support function with your overall business strategy and act as a propeller in your growth. But this can only happen if you have outsourced your IT function one service provider.

  • Many businesses often fell in a trap of appointing multiple managed services providers to meet various needs which is not recommended, as this approach can be costly, complex, and can slow down your processes. A better approach is to outsource your IT needs to one supplier who can take care of your IT function from concept to completion.

  • Industry experience

    Finding a supplier that can consistently deliver on time is extremely important. Look for experienced suppliers who have been in the business for a long time and have a strong track record of delivering results.

  • Technical expertise

    You can use different operational performance metrics to measure your supplier’s technical expertise. Metrics such as on-time delivery, quality, lead times, SLA hit rates and average response times will give you a fare idea of their competency.

    If you already know where your company is on the managed service needs spectrum, you’ll be able to better assess if the prospective MSP is a good fit.

  • Customer references

    The key is to identify that your prospective supplier have positive reviews in the areas you need them. Customer testimonials and endorsements from happy customers who have worked with the supplier are important and you should always ask for references when choosing a supplier before outsourcing your IT function. While any supplier can list the reasons why they are a qualified partner, only the quality ones will have great customer references to share.

    You should look for customer testimonials or case studies and shouldn’t be afraid to ask the prospective supplier for a short list of past clients to call on. This research ahead of time can lead to a more successful partnership in a long term.

  • Local presence

    Location is one of the most important factor when shortlisting your IT services provider. Another factor that may have a weight in your search in finding the right MSP is their typical on-site response time. In the event that an installation or implementation requires on-site technical assistance you’ll want to know the answers for all of these situations.