Strategy, Thought leadership

Managed IT Services London

What is managed IT services?

A managed IT service is a support and consultancy service provided by third-party IT companies to businesses looking to outsource their IT function.

Businesses often lack the technical expertise to deal with security issues like cyber threats, data theft or data loss and this is where a managed IT service provider comes into play.

The idea here is to transfer the burden of maintaining IT, from the customer to a service provider who can ensure that all the IT services are up and running with no down time.

Why do you need managed IT services?

A company cannot function efficiently without strategy and direction, both of which are easy to lose sight of when immersed in the day to day demands of running a corporation. With the responsibility of heading the company culture as well as leadership management, it is paramount that clarity in how the company is performing is available at the touch of a button.

Without thorough analysis of workflow in each department and indications of where the obstacles within the system occur, it is impossible to improve the company’s performance. This is where your IT managed services provider can help you with insights and make your business more productive.

In today’s digital world, employees expect anywhere any device convenience. This convenience however, bring a security threat to the table. Your IT partner can ensure that security is never compromised when empowering your mobile workforce.

Managed IT services lets you outsource your business-critical applications to an expert IT partner who can monitor your IT infrastructure and act when something is suspicious. If you are able to choose the right IT partner, the end result will be a flexible, managed cloud solution that is tailored to your exact business needs in a way that leaves you better prepared to deal with the challenges of modern business.

In an effective managed services relationship, you can benefit from predictable pricing and the ability to focus on core business concerns rather than IT management chores.

Your IT service provider conducts regular security scans to identify potential threats and prevent them from becoming actual problems.

Wavex is an award winning managed IT service provider in London. Our managed IT services includes everything you expect from your IT services provider.

Benefits of working with a managed service provider:


Peace of mind security

If you don’t have a dedicated IT team in your business, there is high likelihood that your business is at risk, a managed IT services provider can help you ensure business continuity in times of natural disasters.


Infrastructure on demand & capacity planning

Infrastructure on demand gives businesses the ability to scale up and down their IT needs as their business demands change. This is a predictable and easy to control service designed for companies on a growth path so they can enjoy economies of scale.


Guaranteed Service Level Agreement (SLA)

With managed IT service, you agree on guaranteed response times which sets the benchmark for your IT support provider and ensures better service levels. A predefined Service Level Agreement (SLA) is important for a successful supplier-client relationship. It helps set the expectations right from the very beginning.


Proactive support

This is where your IT support provider follow the best practices to identify potential technical issues and prevent them before they become a problem. With complete visibility of your IT infrastructure and effective planning, your IT partner can improve your current IT processes and prevent risks from becoming problems.


Predictable IT costs

In a managed IT service, the cost is often based on numbers of users, amount of storage required which is computed based on workloads. The customers are typically billed a monthly fee for this service which is easy to forecast.


Expert guide for future road-mapping

IT today is expected to help drive strategic business goals. Your managed service provider can help ensure that IT function delivers on this expectation.


Choosing the right managed IT service provider:

The best sign of a good managed services provider is their ability to understand your business and deliver a bespoke solution that fits your needs. Below are some important factors to consider when shortlisting your partner for IT support services:


Understanding of both business & IT lifecycle

It is important that your IT managed service provider understands that technology is supposed to solve business problems. They should be able to help you align your IT support function with your overall business strategy and act as a propeller in your growth. But this can only happen if you have outsourced your IT function one service provider.

Many businesses often fell in a trap of appointing multiple managed services providers to meet various needs which is not recommended, as this approach can be costly, complex, and can slow down your processes. A better approach is to outsource your IT needs to one supplier who can take care of your IT function from concept to completion.


Industry experience

Finding a supplier that can consistently deliver on time is extremely important. Look for experienced suppliers who have been in the business for a long time and have a strong track record of delivering results.

Technical expertise

You can use different operational performance metrics to measure your supplier’s technical expertise. Metrics such as on-time delivery, quality, lead times, SLA hit rates and average response times will give you a fare idea of their competency.

If you already know where your company is on the managed service needs spectrum, you’ll be able to better assess if the prospective MSP is a good fit. 


Customer references

The key is to identify that your prospective supplier have positive reviews in the areas you need them. Customer testimonials and endorsements from happy customers who have worked with the supplier are important and you should always ask for references when choosing a supplier before outsourcing your IT function. While any supplier can list the reasons why they are a qualified partner, only the quality ones will have great customer references to share.

You should look for customer testimonials or case studies and shouldn’t be afraid to ask the prospective supplier for a short list of past clients to call on. This research ahead of time can lead to a more successful partnership in a long term.


Local presence

Location is one of the most important factor when shortlisting your IT services provider. Another factor that may have a weight in your search in finding the right MSP is their typical on-site response time. In the event that an installation or implementation requires on-site technical assistance you’ll want to know the answers for all of these situations.

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