About us

About us

Company Overview

Wavex Technology originates from Soho where we first began our journey as a managed IT services provider in London, in 1998.

At Wavex, we are proud of our constitutional ethos of providing excellence in everything we do. Our staff are employed not only for their knowledge and experience, but also because of their values. It’s important to us that when we interview new candidates, they align with our company culture and have the right credentials. Our approach to each project sets us apart from the rest, because we genuinely care about our clients’ experience, in addition to providing robust IT services.

Our approach is to keep an open mind and listen to what our clients say. We are creative, innovative thinkers and relish a new challenge. We believe in a supportive environment, which encourages the best from our workforce.

Five core values that guide our behaviour

Supportive

We approach challenges in a supportive way

Spirited

We believe in what we do & have a positive energy

Accountable

We own issues and opportunities

Impress

We listen to the details and impress those around us

Simplify

We communicate without IT jargon

Leadership Team

Wavex capitalises on the extensive industry experience and vision of its team to enable and help customers simplify, transform and accelerate their business for success.

Gavin Russell

CEO


Gavin founded Wavex in 1998 after gaining valuable insights into delivering global IT support and networking services from organisations like AT&T and IBM Global Services. Gavin’s strategy is to hire excellent staff as well as to utilise his background and professional qualifications in software architecture (HND + BSC Hons), to create unique and market leading technologies to complement and enhance the traditional Microsoft solutions. With the cost of enterprise software too expensive for most organisations, Wavex has been able to bring innovative solutions in security, self-service, and analytics, to companies of all sizes so they may benefit from an enterprise-grade managed service solution. Today, Wavex is proud to have won hundreds of awards and accolades over its 20+ years for delivering on this strategy.


Gareth Preece

Professional Services and Operations Director


Gareth leads the Professional Services and Operations functions at Wavex. He has worked at the C-suite level for a range of organisations and has extensive experience in setting the strategic vision for IT as well as evolving and shaping services to align with changing business demands.

Before joining Wavex, he was an independent consultant advising organisations on cloud infrastructure services and modern workspace.  He also held the CTO position for a large and rapidly expanding international law firm where he led the globalisation and rationalisation of IT services and standards.

Gareth holds a BA (Hons) in Business Information Systems, is Azure Certified and has over 20 years’ experience in developing ITIL service delivery functions.


Savva Flouri

Finance Director


Savva, the Finance Director at Wavex, is ACCA qualified with a BA degree in Accounting. Over the years, he has supported various companies to raise external investment and successfully integrate acquired companies while effectively managing finance functions through periods of change. Savva has several years of experience in the IT manged services industry, most recently supporting a business with fund raising, an acquisition and post-acquisition integration.

With his enthusiasm for staff development and building a collaborative culture, at Wavex, Savva is responsible for driving excellence across the business and, in collaboration with the core management team he works on strategy and growth plans.


Ben Moorhourse

Head of Account Management


Ben has 15 years of experience in the IT services industry developing customer-focused high-performing account management teams. During his career Ben has worked in a variety of sales and customer facing roles as well as working directly with organisations large and small to help them leverage technology to improve their business and staff experience.


Suzanne O’Farrell

Senior Project Manager


Suzanne brings over 15+ years of experience working throughout all stages of the software delivery lifecycle, from design through to implementation, using both agile and waterfall methodologies.  Specialising in delivering solutions based upon large-scale, complex, infrastructure, Suzanne has a proven ability to collaboratively work with multiple stakeholders; successfully accomplishing the timely implementation and roll out of business systems.

At Wavex, Suzanne is responsible for the delivery of projects for Wavex clients, ensuring projects are delivered on time and within budget, any risks and issues are identified and communicated with stakeholders and ensuring resources are allocated appropriately. Suzanne is Prince 2 certified.


Robert Sage

Service Delivery Manager


Rob brings 20+ years of Service Management experience in a variety of roles within an IT outsourcing environment.

He specialises in managing large Service Delivery functions, supporting a number of international clients with a specific emphasis on Continual Service Improvement and Service Transition, ensuring a positive customer onboarding experience. Today at Wavex, he leads the IT Operations with the focus of providing professional service desk service to Wavex clients.


Brigitte Braham

People Strategy


Brigitte joined Wavex in 2006. Today, as the Senior HR Business Partner, she collaborates with the executive team in the development and execution of  People Strategy, focusing on excellence, professionalism and driving continuous improvement across people related processes. She acts as an advisory on HR compliance, best practice and managing organisational change. Brigitte is instrumental in creating a nurturing environment, where people can thrive and feel empowered to bring their best selves to work every day. She is dedicated to the Company’s corporate social responsibility commitments, achieving the Living Wage Employer Accreditation for the business. Brigitte has also set up and now chairs the Charity and Staff Volunteering Programme at Wavex. She holds a BA degree, CIPD and Mental Health First Aid professional qualifications.


Syed Gilani

Technical Team Leader


Syed brings over 15 years of hands-on, technical experience in design, security and automation within the latest Microsoft and other technologies (Office 365, Azure, VMware, Veeam) supported by various industry certifications in virtualisation, networking and server infrastructure.

At Wavex, Syed is responsible for leading the delivery of technical escalation support for Wavex clients and a proactive, secure, and resilient IT infrastructure service. He is part of the Wavex technical leadership team focusing on evolving and enhancing the platforms and solutions offered to clients.


Lyle Jones

Continual Service Improvement


Lyle joined Wavex in 2015 as a Service Desk Team Leader and very quickly demonstrated a flair for delivering high levels of customer service. Throughout his time at Wavex he has been promoted into client service roles, first, the Client Advocacy Manager then to Service Delivery & Improvement Manager. In 2019, he took on the Continual Service Improvement Manager function to drive optimum customer satisfaction by establishing and building effective relationships with Wavex clients.

With over 16 years of hands-on IT operations experience and formal ITIL qualifications, Lyle utilizes his knowledge of the framework and service lifecycle to guide the effectiveness of the services being delivered and to identify and implement activities that enhance and improve the Wavex services.


Dillan Donaldson

Service Team Leader


Dillan has over 7 years of experience in IT Service Management ranging from Support Services to Service Delivery. At Wavex, Dillan is responsible for leading the first line and field engineering team. His focus is the customer journey and delivering successful support outcomes in all customer engagements.