Wavex’s key strength lies in – our technology, our people and our track record of delivering real, measurable results for our customers.
With our CEO, Gavin Russell’s vision and the company’s 20 years experience in developing innovative and trend-setting solutions to enhance our IT managed services. We are able to deliver modern, secure and scalable solutions to our clients. Our services are quite unlike that from other IT services providers as they utilise the best of Microsoft (and other leading vendors), complimented by our IT managed services and a range of unique systems we have built in-house which all seamlessly come together to significantly enhance the overall quality of our IT service offering. This ability to design and develop our own systems also affords us the ability to finely hone our services to meet each clients unique and evolving requirements:
ANA (our automation platform) super-charge customers so they can solve many recurring requests in seconds.
Our GDPR audit platform helps customers in finding PII data, providing them with a real-time searchable database to locate exactly which documents in which folder contain specific individual’s data.
Wavex, as a services business, is all about people. Technology can only go so far in providing excellent service, you need great people to deliver it.
We continually invest in hiring the strongest IT professionals – those with a natural acumen for the technology and a flair for non-technical communication with customers. This breed of IT professional is hard to come by, which is why we’ve built sophisticated internal recruitment processes to ensure only the very best IT staff work with our clients.
We value diversity in the workplace and expect and promote mutual respect and understanding between people with different personal situations or backgrounds.
Since 1998, our vision has been to change the way people look at managed IT services and dramatically improve the lacklustre service levels delivered by many IT providers. Our clients get an excellent experience of IT and are able to work efficiently, securely from any device, anywhere.
But to demonstrate "better results" we don't simply expect clients to take our word for it. We need to prove it.
We are a data-centric organisation, everything we do is captured in APEX(r). This provides our clients real-time analytics they can review at their discretion. We provide clients reports about our performance, they can drill-down on invoices and analyse commercial trends, they can review the overall satisfaction of their staff, they can see every IT vulnerability across their organisation, and can see every IT asset and piece of software in use.
We are Wavex, and this is how I.T. should be delivered.
security incidents averted by APEX Secure (last 30 days)
ahead of SLA target (last 6 months)
positive feedbacks from customers (last 6 months)
fastest request resolution time*