Why WAVEX

Wavex’s key strength lies in our technology, our people and our track record of delivering real, measurable results for our customers.

Better Technology

With our CEO Gavin Russell’s vision and the company’s 20 years experience in developing innovative and trend-setting solutions to enhance our IT managed services, we are able to deliver modern, secure and scalable solutions to our clients. Our services are quite unlike that from other IT services providers as they utilise the best of Microsoft (and other leading vendors), complimented by our IT managed services and a range of unique systems we have built in-house which all seamlessly come together to significantly enhance the overall quality of our IT service offering. This ability to design and develop our own systems also affords us the ability to finely hone our services to meet each clients unique and evolving requirements:

Recent innovations we are proud of:

Creating the fastest support service

ANA (our automation platform) super-charge customers so they can solve many recurring requests in seconds.

Minimising security incidents

APEX Secure continually assesses IT vulnerabilities across the entire organisation to help reduce cyber risks.

Keeping staff productive

MonX (our monitoring platform) continually assesses each users experience of using their laptop or desktop, this insight helps us maintain an excellent user experience and proactively fix problems.

Easing our client’s GDPR burden

Our GDPR audit platform helps customers in finding PII data, providing them with a real-time searchable database to locate exactly which documents in which folder contain specific individual’s data.

Better People

Wavex, as a services business, is all about people. Technology can only go so far in providing excellent service, you need great people to deliver it.

We continually invest in hiring the strongest IT professionals – those with a natural acumen for the technology and a flair for non-technical communication with customers. This breed of IT professional is hard to come by, which is why we’ve built sophisticated internal recruitment processes to ensure only the very best IT staff work with our clients.

Diversity and inclusion are at the heart of all our people related policies and for Wavex this is much more than a box-ticking exercise.
We believe that with our company values at the heart of everything we do and the policies we have in place, there are opportunities and support for all staff to be the best that they can be in and out of work.

Diversity is a choice; Wavex actively choses to pursue diversity starting from the recruitment process. We are the gatekeepers to people’s career progression and a diverse business starts with education.

We value diversity in the workplace and expect and promote mutual respect and understanding between people with different personal situations or backgrounds.

Better Results

Since 1998, our vision has been to change the way people look at managed IT services and dramatically improve the lacklustre service levels delivered by many IT providers. Our clients get an excellent experience of IT and are able to work efficiently, securely from any device, anywhere.

But to demonstrate "better results" we don't simply expect clients to take our word for it. We need to prove it.

We are a data-centric organisation, everything we do is captured in APEX(r). This provides our clients real-time analytics they can review at their discretion. We provide clients reports about our performance, they can drill-down on invoices and analyse commercial trends, they can review the overall satisfaction of their staff, they can see every IT vulnerability across their organisation, and can see every IT asset and piece of software in use.

We are Wavex, and this is how I.T. should be delivered.

Creating real, measurable impact

517

security incidents averted by APEX Secure (last 30 days)

2,699 hours

ahead of SLA target (last 6 months)

1,663

positive feedbacks from customers (last 6 months)

0.3 seconds

fastest request resolution time*

*Using our ANA platform.
Results as of December 1st 2019.

Our recent awards

Industry Partners

We only partner with industry leaders to provide:

The best of Microsoft for your end-user productivity and your back office systems.

The best of Qualys for your security management

The best of ServiceNow to help you manage your strategy, 3rd party suppliers, and IT governance

The best of next generation firewalling from Palo Alto

The best of Aerohive for super-quick and secure WiFi