Reduce operational costs
Increase control and governance
Improve visibility into operations
Wavex has used ServiceNow™ (the global leader in Service Management) as the platform to develop APEX®, providing a range of unique capabilities only a click away. We believe that investing in the right people and best tools leads to the best service. However, despite all our technology, we are a staff-centric business fundamentally focusing on empowering people with the right tools to perform their jobs efficiently without interruption.
What APEX® does
APEX® is unique to the Wavex service offering, it is a designed to deliver a number of client focused benefits. A few examples of these are:
There are other interfaces to APEX® which have been customised for specific user-groups:
APEX® Customer Portal
The APEX® portal is an end-user facing interface accessible via the web. This provides end-users a range of IT services from raising issues, buying equipment, starting cyber-response processes, testing security, or instigating a new-user or leaver process.
This can also be accessed via a mobile device providing enhanced accessibility to users who are out and about.
APEX® Customer Portal
The APEX® IT portal provides clients with in-house IT staff access to a fully functional instance of ServiceNow™. This facilitates information flows between Wavex’s engineers and client’s IT team. The purpose of this is to provide a truly seamless IT engagement for staff.
In-house IT engineers have access to extensive ITIL aligned capabilities from incident, problem and change management, to security, monitoring and notification systems.
For in-house IT executives, a full array of ITIL aligned dashboards help demonstrate trends and associated commercials.
Did you know that Wavex can deploy a fully functional and configured instance of ServiceNow™ for your in-house IT team in a few days?
Meet the future-ready modern workplace. Discover what it looks like, it’s benefits, how much does it cost to implement and some practical tips on how to take your first step.Download now
Demonstration of Capabilities
Initial Technical Survey
Financial Business Case / Sign-Off
Implementation / Deployment
User-Acceptance Training & Go-Live