Empower Existing IT Teams

IT services designed to empower your existing IT team

 

Keep control in-house

Automate processes

24X7X365 IT support

Enable agility & innovation

Delivering the benefits of outsourcing, but with the advantages of keeping control in-house, our IT services can be tailored to complement your existing IT team.

Your existing in-house team can pick and choose from a menu of our services, enhancing their in-house capabilities with Wavex expertise, as they see fit.

Clients retain us to augment an in-house IT function. Beyond this, we tailor individual support agreements to suit individual clients and their organisational requirements.

Due to the detailed analysis and reporting Wavex can provide, clients often use the APEX® platform to not only analyse our performance but to get greater visibility of their own IT function helping to inform financial and strategic decisions.

We do not employ staff just to log calls, all of our engineers are qualified and trained to resolve issues as quickly as possible whilst maintaining a high level of customer service. We outperform our contractual response and resolution times, allowing the account management relationship to be focused on how we can help your business as opposed to operational issues.

Jonathan Monks, Product Manager: Wavex Technology

Did you know that using the Wavex Autonomous Network Administrator (ANA) a significant volume of IT requests can be automated?

Trending ebook

Outsource IT or Hire

Making the decision to hire or outsource is a complicated one which has major ramifications for the business. The right decision today is unlikely to be the right decision forever - as your business grows and evolves, your requirements change.

4 signs that you need to outsource your IT

1

Provide IT services at times when in-house teams are unavailable.

2

Leverage automation to reduce IT costs

3

Provide greater insights into current IT operations

4

Access greater expertise into specific technologies

Take the first step to Empower Existing IT Teams

  • Speak to Wavex about requirements

  • Demonstration of capabilities

  • Review available IT information (tickets, assets)

  • Financial Business Case / Sign-off

  • Configure any necessary support processes

  • Build knowledge articles

  • Training & User Acceptance Testing (where necessary)

  • Go-Live