Keep control in-house
24X7X365 IT support
Enable agility & innovation
Delivering the benefits of outsourcing, but with the advantages of keeping control in-house, our IT services can be tailored to complement your existing IT team.
Your existing in-house team can pick and choose from a menu of our services, enhancing their in-house capabilities with Wavex expertise, as they see fit.
Clients retain us to augment an in-house IT function. Beyond this, we tailor individual support agreements to suit individual clients and their organisational requirements.
Due to the detailed analysis and reporting Wavex can provide, clients often use the APEX® platform to not only analyse our performance but to get greater visibility of their own IT function helping to inform financial and strategic decisions.
We do not employ staff just to log calls, all of our engineers are qualified and trained to resolve issues as quickly as possible whilst maintaining a high level of customer service. We outperform our contractual response and resolution times, allowing the account management relationship to be focused on how we can help your business as opposed to operational issues.
Jonathan Monks, Product Manager: Wavex Technology
Did you know that using the Wavex Autonomous Network Administrator (ANA) a significant volume of IT requests can be automated?
Making the decision to hire or outsource is a complicated one which has major ramifications for the business. The right decision today is unlikely to be the right decision forever - as your business grows and evolves, your requirements change.
Provide IT services at times when in-house teams are unavailable.
Leverage automation to reduce IT costs
Provide greater insights into current IT operations
Access greater expertise into specific technologies
Speak to Wavex about requirements
Demonstration of capabilities
Review available IT information (tickets, assets)
Financial Business Case / Sign-off
Configure any necessary support processes
Build knowledge articles
Training & User Acceptance Testing (where necessary)