Technology can only go so far in providing excellent service, you need great people to deliver it. We passionately believe in developing our employees and enabling them to reach their maximum potential, while at the same time, having some fun along the way. We believe happy, motivated employees provide the best possible service experience to our customers.
Wavex is unique in the MSP space. Firstly, we have great people, we have a long list of awards and accolades, and we create our own range of security services (most recently being a finalist in the Computing Security Excellence Awards 2021 for our new APEX® Advanced Threat Detection platform). You would be amazed at our capabilities.
Wavex is a Microsoft Gold Partner, an Azure Tier 1 Cloud Service Provider, and is ISO27001 security accredited.
“Thank you for considering Wavex as your next career move, I know it’s a big decision. When I founded Wavex over 20 years ago I always wanted it to be a great place to work and develop your skills. Although technology has changed over the years, our focus on staff has remained the same – to help you be the best you can be.”
Gavin Russell, CEO: Wavex Technology
We approach challenges in a supportive way
We believe in what we do & have a positive energy
We own issues and opportunities
We listen to the details and impress those around us
We communicate without IT jargon.
I started with Wavex as a junior, 1st Line Support Engineer in a very fast-paced Service Desk Team, back in 2018. This was a great environment to learn new technical skills in and get yourself noticed! When an opportunity arose, I applied internally for the 2nd Line Engineer role and after being successful with my application, joined the infrastructure focused support team and work closer with the 3rd line colleagues. My focus remained purely technical and with so many new technologies arising, Wavex continued to deliver great opportunity to learn. In November '20 there was another opening for the Service Coordinator position in my team. I saw this as an opportunity to broaden my other (non-technical) skills and learn about the day-to-day management activities. Today I support the IT Service Manager with daily operations but remain hands-on. Wavex is supporting its employee's professional development in various ways - sponsoring different external training (for me it is cloud computing; Microsoft Azure) as well as internally, by investing in a fantastic training platform (Pluralsight) and offering personal development time during working hours. Looking around the office I see my senior colleagues who have experienced a lot of different opportunities, various roles at different levels. I am now looking forward to grow in my new role and climb through the technical ranks myself.
Ahmad Al-Kobir, Service Desk Team
I’ve been with Wavex for 4.5 years now. I consider myself very lucky to have had the opportunity to explore many different roles to eventually find my true interest. I successfully climbed through the ranks over the years and enjoyed every role I’ve been in. My Wavex journey began in 2016, as a 1st Line Support Engineer. I had a previous experience of working in MSP environment but purely for the education sector. Wavex offered much greater exposure to a wider portfolio of clients in different industries, with very different systems and technologies. Right at the beginning, my focus was mainly resolving desktop support issues, but I quickly began expanding my Windows Server and Networking skills. This allowed me to progress to the 2nd Line Support team and work with more advanced, infrastructure related problems and change requests. I then took on the more client-facing (advocacy) role and, as a Field Engineer attended our London client’s offices to directly assist them in resolving infrastructure issues onsite. With good level of technical knowledge, sound relationships with clients and my colleagues I progressed to a Team Leader position and joined the Service Desk management team. As much as I enjoyed my role as a leader, I realised that I miss the technical, hands-on work and learning about the latest technologies so in 2019 I joined the Escalations (3rd Line Support) team. In January ’20 I gained the Juniper Networks Certification and in March 2020, I applied for the Project Engineer position within the Professional Services Division. Today, I focus on delivering solutions for both new and existing clients mainly cloud focused, utilising predominantly Microsoft Azure, Office 365 and Teams.
Ryan Smith, Professional Services Team