Greater alignment with policies
Stronger business & IT collaboration
Working within an ITIL aligned framework, Wavex classify a change as - the addition, modification or removal of a configuration item (CI), service, service component, and/or its associated elements, managing change is around managing risk, Wavex therefore have 3 categories of Change
Any high-risk changes are put through a CAB (Change advisory Board) the CAB is made up of the relevant parties both technical, nontechnical, and in some cases, a client’s internal IT stakeholder, to ensure all eventualities are discussed and planed for.
And as with all of our ITIL processes, customers are able to see at any time where a Change is through our APEX® Portal.
Unlike the majority of IT providers who focus their monitoring platforms on particular items of infrastructure, Wavex assess every single device on the network looking for potential security vulnerabilities. This includes mobiles, printers, hubs & switches. We firmly believe that no matter how strong a firm’s security it only takes one unmanaged device to significantly raise the risk profile.
Ryan Smith, Service Desk Team Lead: Wavex Technology
Making the decision to hire or outsource is a complicated one which has major ramifications for the business. The right decision today is unlikely to be the right decision forever - as your business grows and evolves, your requirements change.
Speak to Wavex
Demonstration of APEX® Change Management
Financial Business Case / Sign-off
Training & User Acceptance Testing (where necessary)