Speed up and lower the cost of IT
Resolve security threats faster
The IT support services provided by Wavex are designed around the needs of clients and their individual users. Our certified engineers, backed by the power of our APEX platform, deliver exceptional responsiveness and accountability.
We want our clients to get the most out of their technology, our service desk provides end-users with IT support and training that is responsive, informative and easy to understand. The team at Wavex are friendly and genuinely enjoy the human interaction that IT alone doesn’t bring to the table.
We do not employ staff just to log calls, all of our engineers are qualified and trained to resolve issues as quickly as possible whilst maintaining a high level of customer service. We outperform our contractual response and resolution times, allowing the account management relationship to be focused on how we can help your business as opposed to operational issues.
Wavex, as an ISO27001:2013 accredited organisation, ensures all IT engineers adhere to this stringent security standard when delivering IT services to our clients. And for those clients where cost reduction is important, Wavex can introduce our automation platform to satisfy a large number of staff requests in seconds with minimal cost, reducing IT support costs by up to 20%.
Tier 1 Support
Tier 2 Support
Service Desk Manager
Service Desk Team Manager
Service Desk Coordinator
Wavex recognises that every organisation operates differently and their staff often have their own preferences and working styles. Hence, we offer a wide-range of methods for your staff to efficiently engage with our support teams: