IT Support London

Speed up and lower the cost of IT

Reduce risk

Collaborate efficiently

Resolve security threats faster

Drive innovation

The IT support services provided by Wavex are designed around the needs of clients and their individual users. Our certified engineers, backed by the power of our APEX platform, deliver exceptional responsiveness and accountability.

We want our clients to get the most out of their technology, our service desk provides end-users with IT support and training that is responsive, informative and easy to understand. The team at Wavex are friendly and genuinely enjoy the human interaction that IT alone doesn’t bring to the table.

We do not employ staff just to log calls, all of our engineers are qualified and trained to resolve issues as quickly as possible whilst maintaining a high level of customer service. We outperform our contractual response and resolution times, allowing the account management relationship to be focused on how we can help your business as opposed to operational issues.

Gavin Russell,

Wavex, as an ISO27001:2013 accredited organisation, ensures all IT engineers adhere to this stringent security standard when delivering IT services to our clients. And for those clients where cost reduction is important, Wavex can introduce our automation platform to satisfy a large number of staff requests in seconds with minimal cost, reducing IT support costs by up to 20%.

A comprehensive team structure designed with you in mind

Tier 1 Support

Tier 2 Support

Onsite Engineers

Proactive Monitoring

Escalation Team

Problem Management

Service Desk Manager

Service Desk Team Manager

Technical Supervisor

Service Desk Coordinator

Escalation Team

Problem Management

IT support delivered as per your working styles

Wavex recognises that every organisation operates differently and their staff often have their own preferences and working styles. Hence, we offer a wide-range of methods for your staff to efficiently engage with our support teams:

Phone

Mobile App

Email

Chat

Web (APEX)

Onsite visit

Procurement Portal

Ana

Take your first step to outsourcing your service-desk

Speak to Wavex

 

Initial Requirements Gathering

Demonstration of capabilities

Proposal

Review/Sign-Off

Service On-boarding

Training (where necessary)

Go-Live