Outsource your IT to an experienced team that takes responsibility for support, security, cloud and IT strategy.
Wavex provides fully outsourced managed IT services for organisations without an in-house IT team, and co-managed IT services for organisations looking to complement and strengthen their existing IT function. Both combine 24x7 engineer-led support, proactive monitoring, cybersecurity, Microsoft cloud management and dedicated technical guidance in one accountable service.
Speak with a sector specialist. We aim to reply within 1 hour. No sales pitch - just an honest conversation about your IT challenges and how we can help.
For over 25 years, Wavex has been delivering IT outsourcing to London businesses that demand more than a break-fix helpdesk. We work with financial services firms, professional services organisations, not-for-profits and growing SMEs that need IT to be strategic, secure and reliable.
Our approach is built on a simple belief: IT outsourcing should be a competitive advantage, not a source of frustration. That means proactive management, embedded security, transparent reporting and a dedicated consultant who understands your business, not just your infrastructure.
25+
Years in London
1,000s
Issues averted daily
99.9%
Uptime delivered
24x7
Expert support
Organisations usually review IT outsourcing when they want clearer accountability, more specialist capability, better resilience or greater confidence that IT is being managed proactively. The right model depends on how much capability you want to retain internally.
Wavex becomes your accountable IT function. We manage the agreed environment end-to-end, with support, security, cloud, technology planning and supplier coordination brought together under one service.
Your internal IT capability remains central. Wavex adds deeper specialist expertise, 24x7 cover, security capability and structured guidance around the responsibilities that matter most.
A mature outsourced IT service is more than a support desk. Wavex combines operational ownership with service reviews, technology planning and practical oversight so leaders have clearer control of performance, risk, change and spend.
Responsibilities, escalation routes and decision owners are agreed so work does not drift between teams or suppliers.
Regular reviews turn day-to-day performance, recurring issues and agreed actions into a clear management conversation.
A practical technology roadmap keeps investment, resilience and improvement work connected to business priorities.
Security and operational risk stay visible, prioritised and attached to practical next actions.
Change is planned around the live environment, with responsibilities, dependencies and outcomes made clear.
Useful reporting brings service performance, open issues, assets, licences and commercial information together.
The right outsourcing partner should combine capable people, clear accountability and practical technology leadership, not simply offer another route for logging tickets.
Experienced Wavex engineers provide around-the-clock support and a clear route to capable help when it is needed.
Jakob continuously analyses device health and stability, helps resolve common issues earlier and escalates to Wavex engineers when human expertise is needed.
See How Jakob WorksConnected IT, security and commercial dashboards make performance, staff experience, assets, risk and spend easier to understand.
See Complete IT VisibilityA dedicated technical consultant provides continuity, technology planning and practical guidance alongside the operational service.
Explore IT strategy consultingWavex uses monitoring and operational insight to identify potential disruption and recurring issues before they become routine tickets.
Read the monitoring guideCybersecurity, risk management and practical governance are integrated with the managed service, rather than added as a separate afterthought.
Explore cybersecurity and complianceClearly defined managed-service scope, predictable costs and no hidden charges. Wavex combines automation, proactive monitoring and deeper visibility to deliver the service more efficiently, helping clients get more value from every pound spent on IT.
Estimate Your IT BudgetA planned transition establishes the right people, tools, responsibilities and reporting before the service settles into steady operation.
Wavex takes responsibility for your IT vendors, ensuring each receives the right technical information to accept an issue, and managing the vendor through to resolution.
From cloud and security projects to wider transformation programmes, Wavex provides the specialist expertise to deliver complex change alongside your managed service.
Explore Professional ServicesBenchmark likely IT spend against similar London organisations and get an instant estimate of the managed IT budget you should expect.
Outsourcing should feel personal and accountable. You have named people, continuity from experienced engineers and a clear route for operational and strategic conversations.
Your named point of contact for commercial, strategic and relationship matters. Knows your business, not just your ticket queue.
A senior engineer dedicated to your environment, responsible for your technology roadmap, architecture decisions and project delivery.
A dedicated support lead who owns the day-to-day service experience, monitors SLA performance and escalates proactively.
Monthly service reviews covering ticket trends, SLA performance, security posture and upcoming projects, documented and actioned.
Quarterly governance reviews covering compliance posture, risk register, policy updates and operational maturity progress.
Annual strategic reviews with senior Wavex leadership, aligning your IT investment to business objectives and three-year planning.
A free practical workbook to help you choose the right IT provider, avoid common buying mistakes and compare providers with confidence.
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Outsourced IT support is not a one-off project. It is a structured programme that builds operational maturity over time. Here is what the first year looks like.
Full IT audit, environment documentation, monitoring tools deployed, team briefed. You gain complete visibility of your IT estate for the first time.
Outstanding issues resolved, security baseline established, patching brought current, quick wins delivered. The reactive noise begins to reduce.
Policies documented, ownership assigned, compliance controls implemented, governance framework established. IT becomes structured and accountable.
Licensing reviewed and rationalised, cloud infrastructure optimised, automation deployed, cost efficiencies identified and implemented.
Proactive monitoring preventing issues before they occur, strategic roadmap in place, governance maturity measurably improved, leadership fully informed.
If you are evaluating IT outsourcing companies in London or preparing to go to market, these guides will help you approach the process with confidence.
Whether you are reviewing the current provider, considering a fully outsourced model or strengthening an internal IT function, start with a straightforward conversation about the responsibilities and outcomes that matter.
Speak with a sector specialist. We aim to reply within 1 hour. No sales pitch - just an honest conversation about your IT challenges and how we can help.
Answers to the common questions organisations ask when comparing outsourced and co-managed IT services in London.
