24x7 Real Engineers
Experienced Wavex engineers provide around-the-clock support and a clear route to capable help when it is needed.
HomeAbout Wavex
Established 1998 - London
About us
Wavex is a London-based managed IT services provider helping small to mid-market organisations improve performance, reduce risk, and grow with confidence. We combine proprietary technology, AI-augmented operations, and highly skilled engineers to deliver outcomes that legacy providers cannot.
1998
Founded in London
ISO 27001
Certified
Microsoft
Partner
25+
Years of client work
Who we are
London's IT Partner Since 1998
For over 25 years, Wavex has been delivering IT services to London organisations that demand more than a break-fix helpdesk. We work with financial services firms, professional services organisations, not-for-profits and growing SMEs that need IT to be strategic, secure and reliable.
Our approach is built on a simple belief: IT should be a competitive advantage, not a source of frustration. That means proactive management, embedded security, transparent reporting and a dedicated consultant who understands your business, not just your infrastructure.
25+
Years in London
1,000s
Issues Averted Daily
99.9%
Uptime Delivered
24x7
Expert Support
Since
1998
Why Wavex
What Makes Wavex Different
The right IT partner should combine capable people, clear accountability and practical technology leadership, not simply offer another route for logging tickets.
Jakob AI Device Doctor
Jakob continuously analyses device health and stability, helps resolve common issues earlier and escalates to Wavex engineers when human expertise is needed.
See How Jakob WorksComplete IT Visibility
Connected IT, security and commercial dashboards make performance, staff experience, assets, risk and spend easier to understand.
See Complete IT VisibilityDedicated Technical Consultant
A dedicated technical consultant provides continuity, technology planning and practical guidance alongside the operational service.
Explore IT strategy consultingProactive Monitoring and Prevention
Wavex uses monitoring and operational insight to identify potential disruption and recurring issues before they become routine tickets.
Read the monitoring guideSecurity Integrated Into the Service
Cybersecurity, risk management and practical governance are integrated with the managed service, rather than added as a separate afterthought.
Explore cybersecurity and compliancePredictable Costs, No Hidden Charges
Clearly defined managed-service scope, predictable costs and no hidden charges. Wavex combines automation, proactive monitoring and deeper visibility to deliver the service more efficiently, helping clients get more value from every pound spent on IT.
Estimate Your IT BudgetStructured Onboarding and Accountability
A planned transition establishes the right people, tools, responsibilities and reporting before the service settles into steady operation.
IT Vendor Management
Wavex takes responsibility for your IT vendors, ensuring each receives the right technical information to accept an issue, and managing the vendor through to resolution.
Comprehensive Project & Transformation Services
From cloud and security projects to wider transformation programmes, Wavex provides the specialist expertise to deliver complex change alongside your managed service.
Explore Professional ServicesSocial Value
Giving Back
Wavex employees support charitable causes through volunteering, fundraising and the practical use of our technology skills. We also work with charities and not-for-profits to help them make the most of limited technology resources.
Discover How We Give Back❤️
Charity fundraising
💻
Digital skills volunteering
🎓
Apprenticeships
🤝
Employee-led causes
✅
Board-matched giving
🌱
Environmental responsibility
Experience Over Time
Built through every
technology era
Founded in 1998, before cloud, SaaS, and smartphones, Wavex has operated through every major shift in enterprise technology. That continuity is not just longevity. It is institutional knowledge that shapes how we manage, protect, and advise on IT today.
2000 to 2005
Connectivity Era
Industry Shift
Dial-up to DSL, email becoming business-critical, Windows XP and early hosted services.
Wavex Development
- 1998Wavex founded in London
- 2000Improved SME network management
- 2005Greater transparency and IT visibility
2006 to 2015
Cloud and Virtualisation
Industry Shift
VMware consolidation, AWS and Azure emergence, SaaS growth and mobile working.
Wavex Development
- 2008Moved to ServiceNow tooling
- 2010SME IT security offering launched
- 100+Awards for service capability
2016 to 2021
Digital Workplace
Industry Shift
Microsoft 365, Teams, identity-led security and normalised hybrid work.
Wavex Development
- 2016ANA launched to accelerate resolution
- 2019ISO 27001 accreditation
- 2020Joined Living Wage movement
2022 onward
AI and Automation
Industry Shift
AI copilots, large language models, workflow automation and AI governance.
Wavex Development
- 2022Proactive risk management focus
- 2025AI Practice for policy, assessment and POCs
- 2026Jakob AI launched for device performance
"Experience evolves into governance."
Better visibility, security, management and control - built over 25 years of operating through every technology era.
Our approach
How we work
Our service model is built on prevention, not reaction. Every engagement is governed by data, aligned to recognised frameworks, and measured against outcomes that matter to your business.
1
Preventative, not reactive
We monitor continuously and act before issues reach users. The goal is zero unplanned downtime.
2
Risk-led decision making
All security and infrastructure decisions are aligned to the CIS Controls framework - the same standard used by regulated industries.
3
Continuous improvement
Root-cause analysis on every incident. Data from APEX drives quarterly service reviews and measurable improvement targets.
4
Transparent reporting
Clients see exactly what we see - IT health, security posture, and commercial performance - through live dashboards and regular governance reviews.
The team
Leadership team
Wavex is led by people with deep technical expertise and a genuine commitment to client outcomes. No account managers reading from scripts - the people you meet are the people who deliver.
Customer Support & Operations Team Leader
9+ years across fintech, edtech, and managed services, specialising in SaaS support strategy, team development, and process optimisation. Leads high-performing support teams, manages escalations, and drives client satisfaction through data-led insights and cross-functional collaboration.
Culture & hiring
We only hire the best engineers
The quality of our engineers is the single biggest factor in the quality of our service. We recruit from the top 1% of candidates, apply a rigorous multi-stage assessment process, and invest continuously in development.
- Top 1% recruitmentWe turn away the vast majority of applicants. Only engineers who meet our technical and cultural bar join the team.
- Rigorous assessmentMulti-stage technical and values-based interviews. We hire for expertise and for the right mindset.
- Continuous developmentEngineers hold certifications across Microsoft, security, and cloud platforms. Development is ongoing, not a one-off.
- Client outcome focusEvery engineer understands that their job is to make clients' businesses run better - not to close tickets.
Our five core values
S
Supportive
We approach every challenge - internal and client-facing - with a supportive mindset.
S
Spirited
We believe in what we do and bring positive energy to every engagement.
A
Accountable
We own issues and opportunities. No deflection, no blame.
I
Impress
We listen carefully and consistently exceed expectations.
S
Simplify
We communicate clearly, without IT jargon, so clients can make informed decisions.
Ready to discuss your plans?
Every engagement starts with a conversation. Tell us about your business and we'll show you what a data-driven IT service looks like in practice.