Proactive Managed IT Services That Protect Your Business -
Not Just Keep the Lights On
Proactive managed IT services delivered by Microsoft-certified engineers and dedicated consultants - with full operational visibility, predictable monthly costs with no hidden charges, and technology aligned to your business goals.
Trusted by London Organisations Since 1998
What Is Included
Managed IT services should be more than a helpdesk. Wavex includes the operational coverage, visibility and security foundations most growing organisations need from day one.
Your people
- Unlimited user support
- 24×7 engineer-led service desk
- Dedicated Technical Consultant
- Dedicated Account Manager
- New starter and leaver support
Your technology
- Device management and patching
- Microsoft 365 support
- Security tooling included
- Field support visits
- Device builds and deployment
Visibility and control
- IT performance visibility
- Asset and licence visibility
- Cost visibility
- Security and risk visibility
- Service reporting and strategic planning
Proactive protection
- Keeping staff safe with proactive security solutions included
- Security incident management
- Vulnerability monitoring
- Email and endpoint protection
- Practical guidance to reduce operational risk
A complete managed service, not just reactive ticket handling.
Takes under 2 minutes
Benchmark your organisation against similar businesses and receive an instant managed IT budget range.
- Typical managed IT budget
- Governance maturity benchmark
- Optional detailed assessment
- No email required to see the initial estimate
Why Organisations Switch to Wavex
Most organisations approach Wavex when they want more than reactive IT support. They want clearer ownership, better visibility, stronger security and a provider that can support the business without creating operational noise.
Full visibility of IT performance, assets, licences, costs, security and risk profile
Dedicated Technical Consultant and Dedicated Account Manager included
24×7 engineer-led support, not call logging
Clever technology that keeps devices running without interruption
Keeping staff safe with proactive security solutions included
Predictable costs and no hidden charges
Structured onboarding designed to reduce disruption when changing provider
Forward-Thinking Organisations Are Raising the Bar on IT Managed Services
Whether you are looking to strengthen security, improve visibility, align IT services to your business goals, or give an existing in-house team greater capability - the organisations that approach us are proactively investing in better IT. After 25 years working with London businesses, here is what they are typically looking to address.
Reactive IT Support
Problems are fixed after they occur. Staff raise tickets, wait for responses, and lose productive time. The managed IT service provider is always catching up - never ahead.
Unmanaged or Unknown IT Risks
Nobody has a clear picture of the organisation's security posture. Vulnerabilities go unpatched, risks go unidentified, and the first sign of a problem is often an incident.
No Clear IT Strategy
IT decisions are made reactively, driven by immediate need rather than a plan. There is no technology roadmap, no budget visibility, and no alignment between IT and business goals.
Hidden or Unpredictable Costs
Monthly IT spend varies significantly. Ad-hoc charges, emergency call-outs, and unexpected project costs make budgeting difficult and erode confidence in the IT provider.
A Structured Approach to Providing Managed IT Services
Wavex does not just manage your IT and hope for the best. We follow a structured, three-stage approach that gives you clarity, control, and confidence from day one.
Establish a Clear Baseline
We begin every engagement with a structured assessment of your environment - security posture, risk profile, infrastructure, and performance. No assumptions, no guesswork. You get a clear picture of where you are before we agree where you need to go.
Full Visibility from Day One
Your dedicated client portal gives you real-time visibility into IT performance, security events, open tickets, SLA metrics, assets, licences, and costs. Most clients tell us this level of transparency is something they have never had before.
Proactive IT Management and Continuous Improvement
Once the baseline is established, our platform monitors your environment 24x7, highlighting issues before they reach your users. Regular service reviews ensure your IT strategy evolves with your business.
What Changes in the First 90 Days
Most clients see measurable improvements within the first quarter. Here is what you can expect.
Reduced Business IT Risk
Your highest-priority security risks are identified and addressed. You have a clear picture of your risk posture and a plan to improve it.
Predictable Costs and No Hidden Charges
One monthly fee covers everything. No surprise invoices, no emergency call-out charges, no ambiguous licensing costs.
Faster Issue Resolution
Issues are detected and resolved proactively - often before your staff are aware. Average response times measured in seconds, not hours.
Improved User Experience
Your team spends less time dealing with IT problems and more time doing the work that matters. Productivity improves measurably.
Strategic IT Guidance
A dedicated senior consultant provides a 12-month IT roadmap aligned to your business goals - included in your service, not an extra.
Governance & Operational Visibility
Clearer ownership, stronger operational controls, and structured oversight across your IT environment. You know who is responsible for what, and nothing falls through the gaps.
Before You Speak To Any IT Provider, Read These
Three practical guides written for IT decision-makers evaluating their options.
No login or email required.
We Work the Way You Need Us To
Every organisation is different. Wavex offers two engagement models designed to fit your situation - whether you need a complete IT function or a specialist IT partner alongside your existing team.
Fully Outsourced Managed IT Services
Wavex becomes your complete managed IT service provider. We take responsibility for everything - support, security, infrastructure, licensing, and IT strategy. Your leadership team focuses on the business. We handle the rest.
Co-Managed IT Services
We work alongside your existing internal IT team, filling capability gaps and providing 24x7 coverage, enterprise tooling, security operations, and strategic support. Your team retains ownership of what they do well. We add the rest.
What Makes Us Different
We do not make generic claims. Here is specifically what you get when you work with Wavex.
From the CEO
Gavin Russell on why we approach managed IT services differently.
25+ Years of Experience
Founded in 1998, Wavex has been delivering IT managed services to London businesses for over 25 years. We have seen every IT challenge - and know how to solve them.
Engineer-Led Support
When you call Wavex, you speak to a Microsoft-certified engineer - not a call logger. The people who answer your calls are the same people who resolve your issues.
Transparency by Default
Your client portal provides real-time visibility into every aspect of your IT environment. No black boxes, no vague reports, no guessing - just clear operational insight and recommendations grounded in measurable data.
Structured and Proactive
Our approach is built around prevention, not reaction. Issues are resolved before they affect your business. Risks are identified before they become incidents.
Predictable Monthly Costs with No Hidden Charges
One monthly fee covers everything. No surprise invoices, no ad-hoc charges, no ambiguity. You always know what you are paying and what you are getting.
Microsoft Gold Partner & CSP
As a certified Microsoft Gold Partner, we deliver best-in-class Microsoft 365 and Azure solutions with direct vendor support and access to the latest capabilities.
See Exactly How Your IT Is Performing
Most IT providers tell you what they've done. We show you - in real time. Your dedicated client portal gives trends, and live visibility across five critical areas of your managed IT service.
Service Performance & User Experience
- SLA performance and response times
- First-time fix rates
- Customer satisfaction scores
- Ticket volume trends and patterns
"Know exactly how your IT service is performing"
Risk, Compliance & Asset Health
- IT risks and remediation progress
- Device compliance and patch status
- Infrastructure health and capacity
- Software vulnerability tracking
"Reduced risk and stronger governance"
Users, Licensing & Commercial Control
- User onboarding and offboarding tracking
- Licence consumption vs. allocation
- Upcoming renewals and cost forecasting
"Control costs and plan ahead"
Also includes project delivery tracking, Microsoft 365 health monitoring, and licence visibility.
Complexity Should Never Reach Your Staff or Customers
As organisations adopt more SaaS platforms, cloud services, AI tools, and specialist suppliers, leadership teams can quickly lose visibility of who owns what, where the operational risk sits, and who is accountable when something goes wrong.
Fragmented suppliers, shadow SaaS adoption, and inconsistent operational standards create hidden friction. The risk is not always a major incident - it is the gradual erosion of supportability, resilience, and alignment that accumulates quietly over time.
Strong operational governance is not about process overhead. It is about ensuring your technology environment remains visible, accountable, and aligned to how your business actually operates. Customers should not feel the impact of poorly governed IT operations - and with the right structure in place, they do not.
Operational Visibility
A clear, real-time picture of your IT environment - systems, suppliers, users, and risks - so nothing operates in the dark.
Supplier & SaaS Governance
Structured oversight of every supplier and SaaS platform in your environment. Consistent standards, clear accountability, and no hidden operational risk.
Ownership & Accountability
Every system, service, and process has a defined owner. When something needs attention, the right person is already accountable.
Technology Aligned to Business Goals
Operational oversight that connects IT decisions to business outcomes - improving stability, reducing friction, and supporting growth.
Trusted by London Businesses Since 1998
"Wavex came up at the top of the pile in terms of the totality of what we were looking for; cost, service level and cultural fit."
"Our decision to switch managed IT service provider was not a prospect we relished but Wavex made the transition seem effortless."
"Jakob [Wavex new AI device doctor] is a gamechanger. Our time-poor employees don't always log tickets when they first experience smaller issues. Jakob helps prevent these by efficiently helping our team resolve problems earlier!"
"Good communication, issue resolved promptly without any delays. Very efficient."
Julia·Oil & Mining
Common Questions
Ready to See How Your IT Compares?
Book a no-obligation consultation with a Wavex sector specialist. We will discuss your requirements and show you what a structured, proactive approach looks like in practice.
Speak with a Sector Specialist
Tell us about your business and a sector specialist will be in touch within one hour (during business hours).