Engineer-Led Support, Enhanced by Jakob
24/7 experienced Wavex engineers, live engineer chat and Jakob, our AI Device Doctor, help diagnose issues, prevent disruption and get users back sooner.
See How Jakob WorksMANAGED SERVICE PROVIDER - LONDON
Managed Service Provider London
A London managed service provider for businesses that want reliable technology, responsive support and clearer control.
Wavex has supported London organisations since 1998. We combine 24x7 engineer-led support, proactive monitoring, cybersecurity, Microsoft cloud management and dedicated technical consultancy in one accountable managed service.
900+ Client Reviews
London IT Expertise
Real Engineers (24x7)
Structured Onboarding
Strategy & Advice Included
ISO 27001 Certified
Discuss Your Plans
Tell us about your business and a sector specialist will be in touch. We aim to reply within 1 hour.
Trusted by London Organisations Since 1998
Included as standard
What’s Included in Your Managed IT Service
One accountable provider manages the people, devices, Microsoft cloud, security, infrastructure, service performance, IT strategy, licensing, assets and proactive monitoring that keep the organisation moving.
Your people
- Unlimited user support
- 24x7 engineer-led service desk
- Dedicated technical consultant
- Dedicated account manager
- New starter and leaver support
Your technology
- Device management and patching
- Microsoft 365 support
- Security tooling included
- Field support visits
- Device builds and deployment
Visibility and control
- IT performance visibility
- Asset and licence visibility
- Cost visibility
- Security and risk visibility
- Service reporting and strategic planning
IT strategy
- Dedicated IT consultant included
- Technology roadmap aligned to business goals
- Quarterly strategic reviews
- Vendor-agnostic technology guidance
- IT investment planning and prioritisation
Proactive protection
- Security incident management
- Vulnerability monitoring
- Email and endpoint protection
- Practical guidance to reduce operational risk
- Business resilience planning
A complete managed service, not just reactive ticket handling.
Why Wavex
What Makes Wavex Different
The right managed IT partner should combine capable people, clear accountability and practical technology leadership, not simply offer another route for logging tickets.
From the CEO
Gavin Russell on what a more accountable managed IT relationship should feel like.
A Dedicated Relationship
Your Technical Consultant and Account Manager get to know your organisation, priorities and longer-term plans.
Complete IT Visibility
Connected IT, Security and Commercial Dashboards show service performance, staff experience, assets, security risks and technology spend as Wavex tools are deployed during onboarding.
See Complete IT VisibilityProactive by Design
Wavex focuses on preventing problems and recurring issues rather than waiting for users to raise tickets.
Security Built Into the Service
Cybersecurity, risk management and governance are embedded within the managed service rather than added later as optional extras.
Explore cybersecurity and compliancePredictable Costs, No Hidden Charges
Clearly defined scope, predictable costs and no hidden charges. And by using technology such as Jakob, proactive monitoring and deeper service visibility, Wavex can operate more efficiently and pass that value through to clients.
Estimate My IT BudgetTechnology Advice & Guidance
Consultants help clients evaluate AI, Microsoft cloud, cloud optimisation, business systems and other technology decisions.
Explore IT strategy consultingMicrosoft Cloud Expertise
Microsoft Cloud Service Provider with deep Microsoft 365, Azure and cloud expertise, helping clients adopt, optimise and manage Microsoft technologies.
Explore IT transformationProven & Accountable Since 1998
Supporting organisations since 1998, with ISO 27001 certification, 900+ client reviews and measurable service performance.
IT Budget Estimator
What should your IT budget be?
Benchmark your organisation against similar organisations and get an instant estimate of the managed IT budget you should expect.
- Typical managed IT budget range
- Governance maturity benchmark
- Optional detailed assessment
- No email required for your initial estimate
Beyond the helpdesk
Technology Support That Looks Beyond the Helpdesk
Wavex helps organisations make better technology decisions alongside the day-to-day service, without turning a managed IT relationship into a disconnected collection of suppliers.
AI-Enhanced Service & Expertise
To deliver the best possible service, we build and use AI to identify issues earlier and help our engineers work more effectively. That practical experience also helps us guide clients on their own AI journey.
Changing provider
Switching Managed Service Provider
Changing provider should be a controlled move, with planned onboarding, clear knowledge transfer and communication that gives colleagues confidence from the start.
Planning
Agree scope, responsibilities, priorities and a transition plan that works around the business.
Onboarding
Discover the environment, establish access and prepare the service team before the change goes live.
Knowledge transfer
Document key systems, suppliers, risks and operating knowledge so responsibilities are clear.
Communication
Give colleagues and stakeholders clear guidance on what is changing and how to get support.
Go-live
Coordinate the handover, monitor the early service and help minimise avoidable disruption.
Decision support
Useful Guides Before You Compare Providers
Use the right level of support for the buying process you are running, from a practical provider review to a formal procurement exercise.
Client experience
Chosen for capability, service and cultural fit
The conversations below reflect the type of reassurance a new managed IT relationship should provide: capable people, a controlled transition and a service that is straightforward to work with.
“Wavex came up at the top of the pile in terms of the totality of what we were looking for; cost, service level and cultural fit.”
Mike
IT Director
“Our decision to switch IT service provider was not a prospect we relished but Wavex made the transition seem effortless.”
Steve
CEO
“Our employees do not always log tickets when they first experience smaller issues. Wavex helps us resolve problems earlier.”
Charlotte
Operations Director
Proof
A London Managed IT Partner With Proven Experience
ISO 27001 Certified
Cyber Essentials Plus
Microsoft Cloud Expertise
CIS Framework Aligned
GDPR Compliant
Investors in People
< 30s
Average response time
99.9%
Infrastructure uptime SLA
4.9/5
Google rating
Since 1998
Supporting businesses
Client Experience900+ comments from delighted clients
"Good communication, issue resolved promptly without any delays. Very efficient."
Julia·Oil & Mining
Frequently asked questions
Managed Service Provider London FAQs
Ready when you are
Looking for a better managed service provider?
Whether you are reviewing the current provider, planning a change or looking to improve technology over time, start with a straightforward conversation about your business and priorities.
Discuss Your Plans
Tell us what you need from your IT and a sector specialist will be in touch. We aim to reply within 1 hour.