Trust your IT because you can see it
Most IT providers ask clients to trust that everything is being managed. Wavex gives you the evidence, bringing service performance, user satisfaction, assets, security, projects, licensing, cloud health, risks and costs into one connected view.
The platform is already built. As Wavex tools are deployed during onboarding, dashboards begin populating automatically with current information from the start of the service.
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Connected dashboards
Day one
Visibility begins
One view
Evidence, not assumptions
Example Organisation
Current visibility snapshot
Connected view
Security dashboard
Risks, controls and operational response
12
3
Complete visibility, without a complex implementation
The sophistication is already built. Wavex has developed the tools, integrations, data models and dashboards needed to understand a client environment. During onboarding, we deploy the management and monitoring tools that collect the information needed to run the service.
There is no separate analytics project to commission and no need to build your own reporting platform. As the tools come online, the dashboards begin updating automatically.
Connect
Deploy Wavex tools
Discover
Identify users, devices, software, infrastructure and security posture
Populate
Dashboards begin updating with operational data
Manage
Wavex starts managing with real information
Improve
Your consultant identifies trends, risks and recommendations
Well-managed IT starts with good information. Wavex builds that visibility into the service from day one.
No separate dashboard project.
No months of consultancy.
IT is more complex than it looks
A relatively small organisation can still have thousands of individual IT components, relationships and risks. When they are managed in separate tools or only reviewed when something goes wrong, important changes are easily missed.
If you do not know it is happening, you cannot do anything about it.
Visibility is not an optional reporting feature at Wavex. It is part of how we manage IT.
One environment. Three useful perspectives.
The IT, Security and Commercial Dashboards give technical teams and business leaders different ways to understand the same environment, without turning every conversation into a technical exercise.
IT dashboard
Operational performance and staff experience
Everything happening across your IT service
The IT Dashboard brings service, user, asset and operational information into one place. It shows the service experience as well as the technology beneath it, including SLA performance, staff satisfaction, projects, Microsoft licensing, service health, renewals, deliveries, Jakob insights and assets.
Much of this information begins appearing as Wavex tools are deployed during onboarding, so engineers are not starting from a blank sheet when the service goes live.
IT dashboard
Live operational view
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38
6
Commercial dashboard
Spend, commitments and investment planning
Understand exactly where your IT budget goes
Microsoft licences, Azure consumption, cloud services, security products, telecoms, hardware, projects and renewals can make IT spending difficult to understand. The Commercial Dashboard brings these areas together to show current spend, trends, upcoming commitments and opportunities to consolidate.
IT costs should be explainable.
Wavex helps demystify IT spending so clients can understand what they are paying for, why costs are changing and where future budget may be required.
Commercial dashboard
A clearer view of IT spend
Spending baseline
Consolidated
Upcoming renewals
6 to review
Together, the three dashboards turn individual operational signals into one clear view of your IT service, security position and technology investment.
Security risks should never be invisible
As endpoint, identity, cloud and infrastructure data becomes available during onboarding, Wavex can begin building an increasingly complete picture of risk across the organisation. Select a fictional dashboard view below to see the type of question it can help answer.
Security dashboard
Example Organisation - fictional demonstration data
Active view
A structured view of IT risk
A CIS-aligned overview brings together critical and non-critical IT risks, remediation activity and mitigation history.
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3
Open remediation actions
12
Risks mitigated this month
8
Areas under review
5
Illustrative activity trend
Real client dashboards contain significantly more detail. This example uses fictional data and has been simplified for demonstration purposes.
You do not need to analyse any of this yourself
Wavex does not expect business leaders to spend their time interpreting dashboards. Every client has a dedicated technical consultant who reviews the information, identifies trends and risks, then turns the technical detail into clear recommendations.
The dashboard provides the evidence. Your consultant provides the context.
What should I be worried about?
What is getting better?
What needs investment?
What can wait?
Where are we spending unnecessarily?
Give your IT Manager better information, not more tools
Not every organisation has internal technical staff. Where Wavex manages IT on your behalf, your dedicated technical consultant reviews the dashboards, identifies risks and opportunities, and takes ownership of the areas that need attention.
If you have in-house IT leadership, the same connected view helps them move away from chasing tickets and spreadsheets, and towards governance, planning and business improvement.
Read: The Modern IT ManagerConsolidated operational data
Security and risk context
Commercial understanding
Trends that support planning
Staff experience insight
Recommendations that improve over time
Visibility starts during onboarding and improves continuously
The dashboard is not something Wavex builds after the service has started. It is part of how we onboard and understand the environment, so the service begins with structured information rather than assumptions or undocumented knowledge.
Discovery and access
Wavex tools deployed
Devices, users, services and risks identified
Current operational dashboards available
Trends, risks and opportunities become clearer
Regular recommendations and improvement planning
IT should be well managed from day one, not after six months of learning how your environment works.
You should never have to take your IT provider's word for it
A service provider can say that systems are healthy, security is under control, users are happy, patching is working and costs are well managed. Wavex can show you the evidence.
Service performance
Visible
Staff experience
Visible
Security risk
Visible
Assets
Visible
Projects
Visible
Costs
Visible
Recommendations
Visible
Visibility creates accountability. Accountability creates trust.
See what your IT provider should be able to show you
If you are reviewing an existing IT service or considering a new managed service provider, Wavex can show you how visibility across service, security and IT spend begins at the start of the relationship.
Discuss Your Plans
Tell us where you need greater visibility. a sector specialist will be in touch. We aim to reply within 1 hour. We aim to reply within 1 hour.