Engineer-Led Support, Enhanced by Jakob
24/7 experienced Wavex engineers, live engineer chat and Jakob, our AI Device Doctor, help diagnose issues, prevent disruption and get users back sooner.
See How Jakob WorksManaged IT Services
Managed IT Services with
Complete Transparency and Control
Proactive support, security built-in, and real-time visibility into every aspect of your IT - all delivered by experienced engineers for London businesses and SMEs across the UK, under one predictable monthly fee.
99.4%
SLA Performance
517
Security Incidents Averted
2,699
Hours Ahead of SLA
900+
Client Reviews
The Problem
The Problem with Legacy IT Support
Most businesses accept a level of IT frustration they shouldn't have to. Slow response times, vague explanations, and invoices that don't quite add up have become the norm. But the deeper issue is structural.
Legacy IT providers operate reactively - waiting for something to break before acting. They hold the information, and you're left in the dark.
No visibility
You don't know what's happening with your IT until something goes wrong. There are no dashboards, no reports, and no proactive communication.
Most data is ignored
Modern cloud platforms and devices generate thousands of events every minute. Within these are critical insights, but due to the volume, most legacy IT providers simply ignore these, instead waiting for users to experience the issue and contact support.
Unclear performance
Are your SLAs being met? Is your support desk performing? Without data, you're relying on gut feeling rather than evidence.
Hidden risks
Security vulnerabilities, outdated software, and failing hardware often go unaddressed until they cause a serious incident.
Poor accountability
When things go wrong, it's difficult to understand what happened, why, and what's being done to prevent it happening again.
Empowering IT engineers with AI
AI helps Wavex engineers review thousands of events to determine which may impact users before they experience any issues.
Security-first approach
Security is built into the foundations of our service. Every system we manage is hardened, monitored, and aligned to the CIS risk framework from day one.
Structured governance
Monthly service reviews, quarterly business reviews, and a named account manager ensure your IT is always aligned to your business objectives.
Full visibility through real-time dashboards
Three integrated dashboards give you live insight into service performance, security posture, and commercial control - accessible 24 hours a day.
Our Approach
A Different Approach to Managed IT Services
Wavex was built on the belief that IT should be transparent, proactive, and genuinely aligned to your business goals - not just a helpdesk you call when something breaks.
"Full visibility of your IT through real-time dashboards - so you always know what's happening, what's at risk, and what's being done about it."
Real-Time Dashboards
See Exactly How Your IT is Performing
Most IT providers tell you what they've done. We show you - in real time. Your dashboards give permanent, live visibility across five critical areas of your IT environment.
Dashboard A
Service Performance & User Experience
- SLA performance and response times
- First-time fix rates
- Customer satisfaction scores
- Ticket volume trends and patterns
"Know exactly how your IT service is performing"
Dashboard B
Projects & Change
- Live project progress and milestones
- Delivery tracking against agreed timelines
- Change activity log and impact assessment
"No surprises. Full control over delivery"
Dashboard C
Risk & Asset Health
- Risk register with severity ratings
- Device compliance and patch status
- Infrastructure health and capacity
- Software vulnerability tracking
"Reduced risk and stronger governance"
Dashboard D
Microsoft 365 & Cloud Health
- Visibility across all M365 services
- Outage alerts and performance metrics
- Licence utilisation and waste identification
"Immediate awareness of platform issues"
Dashboard E
Users, Licensing & Commercial Control
- User onboarding and offboarding tracking
- Licence consumption vs. allocation
- Upcoming renewals and cost forecasting
"Control costs and plan ahead"
How We Deliver
How It Works
A structured, repeatable delivery model that keeps your IT performing, secure, and aligned to your business at every stage.
Step 01
Understand Your Environment
We begin with a thorough assessment of your current IT infrastructure, security posture, and business objectives. No assumptions - just facts.
Step 02
24/7 Proactive Monitoring & Support
Our platform monitors your environment around the clock. Issues are identified and resolved before they impact your team - often before you know they exist.
Step 03
Continuous Improvement
We don't just maintain your IT - we improve it. Monthly service reviews, roadmap planning, and security enhancements keep you ahead of the curve.
Step 04
Transparent Reporting & Governance
Your real-time dashboards give you permanent visibility. Monthly reports, quarterly business reviews, and a named account manager keep you fully informed.
Why Wavex
What Makes Wavex Different
The right managed IT partner should combine capable people, clear accountability and practical technology leadership, not simply offer another route for logging tickets.
From the CEO
Gavin Russell on what a more accountable managed IT relationship should feel like.
A Dedicated Relationship
Your Technical Consultant and Account Manager get to know your organisation, priorities and longer-term plans.
Complete IT Visibility
Connected IT, Security and Commercial Dashboards show service performance, staff experience, assets, security risks and technology spend as Wavex tools are deployed during onboarding.
See Complete IT VisibilityProactive by Design
Wavex focuses on preventing problems and recurring issues rather than waiting for users to raise tickets.
Security Built Into the Service
Cybersecurity, risk management and governance are embedded within the managed service rather than added later as optional extras.
Explore cybersecurity and compliancePredictable Costs, No Hidden Charges
Clearly defined scope, predictable costs and no hidden charges. And by using technology such as Jakob, proactive monitoring and deeper service visibility, Wavex can operate more efficiently and pass that value through to clients.
Estimate My IT BudgetTechnology Advice & Guidance
Consultants help clients evaluate AI, Microsoft cloud, cloud optimisation, business systems and other technology decisions.
Explore IT strategy consultingMicrosoft Cloud Expertise
Microsoft Cloud Service Provider with deep Microsoft 365, Azure and cloud expertise, helping clients adopt, optimise and manage Microsoft technologies.
Explore IT transformationProven & Accountable Since 1998
Supporting organisations since 1998, with ISO 27001 certification, 900+ client reviews and measurable service performance.
Client Results
From Two Failed Providers to a Trusted IT Partnership
The Challenge
A successful London-based business law firm had received poor service from two consecutive IT providers over several years. Recurring outages, slow response times, and a lack of proactive communication had eroded staff confidence in IT systems. The firm needed a single provider capable of taking full ownership of their IT environment and rebuilding trust.
The Wavex Approach
Wavex conducted a full infrastructure review and took over all IT support and management. Proactive monitoring was deployed across all systems, giving the team visibility into issues before they reached users. A dedicated account manager and regular service reviews were established from day one, ensuring the firm always had a clear picture of their IT health and roadmap.
The Outcome
IT reliability was fully restored within the first quarter. Staff confidence in IT systems was rebuilt across the firm. The volume of IT-related complaints dropped to near-zero. The firm now has a scalable IT foundation and a clear technology roadmap aligned to their growth plans.
* Legal sector client - full case study available
Read the full case studyClient Stories
What Our Clients Say
"Wavex came up at the top of the pile in terms of the totality of what we were looking for; cost, service level and cultural fit."
Mike
IT Director, Royal Society of Surgeons
"Our decision to switch IT service provider was not a prospect we relished but Wavex made the transition seem effortless."
Steve
CEO, London Financial Firm
"Why is there not a box for 'Excellent'? Never had poor, average or just good service from any of your representatives yet!"
Sara
Client, Financial Services
Client Experience900+ comments from delighted clients
"Good communication, issue resolved promptly without any delays. Very efficient."
Julia·Oil & Mining
Also From Wavex
Professional Services & IT Transformation
Governance-led project delivery for cloud migrations, Microsoft 365, security, AI, and end-to-end transformation programmes.
Common Questions
Frequently Asked Questions
Answers to the questions we hear most often from business leaders and IT managers.
Further Reading
Related Insights
IT Strategy & LeadershipFeatured
Which IT Outsourcing Model Is Right For Your Business?
How the way you organise your technology partners can have a greater impact on success than the partners themselves. A guide to Single Strategic Partner, Multi-Supplier, and Lead IT Partner models.
Read articleIT Strategy & Leadership
How To Create An IT Tender Document
Most IT tender processes fail before a single supplier responds. A practical guide to writing a tender that attracts the right providers and enables meaningful comparison.
Read articleIT Strategy & Leadership
Should You Outsource IT Or Hire In-House?
The in-house vs outsourced IT debate is rarely as simple as it appears. A structured framework for making the right decision for your organisation.
Read articleGet Started
Take Control of Your IT with Full Transparency
Whether you're frustrated with your current provider or simply want to understand what better IT looks like, we'd welcome an honest conversation. No pressure, no jargon.
No long-term lock-in
Onboarding in as little as 30 days
Dedicated account manager from day one
Real-time dashboards included as standard