Meet Jakob, your AI Device Doctor
Jakob continuously assesses device health, identifies potential problems and helps users resolve issues before they become disruptive.
Built by Wavex, Jakob brings intelligent, proactive support directly to every user, backed by real Wavex engineers available 24 hours a day, 7 days a week.
Jakob is available
Device care, with people on hand
Device healthy
Core checks completed
Security protected
Relevant warnings assessed
Updates current
Pending items visible
Performance optimised
Health signals reviewed
Illustrative device-health view. Jakob helps people understand what needs attention and what should happen next.
Your IT systems already know when something is going wrong
Every managed device generates useful information about its security, performance, applications, updates and overall health. For many IT providers, much of that information remains unused until a problem affects a user and they contact support.
Wavex takes a different approach. We have built systems that proactively assess managed devices, interpret the available information and identify what needs attention. Jakob makes this capability available directly to users through a simple conversation.
Earlier identification
Potential problems can be found before they cause significant disruption.
Faster resolution
Jakob can assess relevant device information without asking the user to find or repeat technical details.
Less interruption
Many common problems can be diagnosed and resolved without waiting, while real engineers remain available whenever they are needed.
Choose a problem and see how Jakob responds
Select a common IT problem below. Jakob assesses the situation, explains what it finds and, where appropriate, asks permission before making a change.
Jakob
AI Device Doctor, backed by Wavex engineers
Scenario 1 of 9
Jakob
Hi, I’m Jakob, Wavex’s AI Device Doctor. I’ve noticed important software patches that failed to install on your device. Is it convenient to troubleshoot this now?
Support that does not wait for something to break
Jakob helps Wavex assess device condition and recognise developing problems. When it can safely help, it explains the proposed action and requests approval. When specialist attention is needed, a Wavex engineer receives the diagnostic information already collected.
Detect
Identify a warning or user problem.
Understand
Assess the relevant device information.
Resolve
Apply an approved fix or involve an engineer.
Confirm
Check the outcome and explain what happens next.
AI-enhanced support, delivered by real people
Wavex does not see AI as a replacement for experienced IT professionals. We use AI to give our people better information, help users more quickly and identify issues that might otherwise remain hidden until they cause disruption.
Jakob extends the capabilities of the Wavex support team. It can assess device information, resolve suitable everyday issues and give engineers a clearer understanding of more complex problems.
Real Wavex engineers remain available 24 hours a day, 7 days a week. If Jakob cannot safely resolve an issue, if a user would prefer to speak to someone, or if human judgement is required, an engineer can take over.
Real engineers, 24/7
Experienced Wavex engineers remain available at all times.
Better informed support
Relevant diagnostic information reduces repetition and helps engineers act more quickly.
Human judgement where it matters
Complex, sensitive or unusual problems are handled by experienced people.
More time for valuable work
Suitable routine checks give engineers more time for complex issues, improvement and client needs.
Jakob is an additional member of the support experience, not a replacement for the Wavex people our clients know and trust.
A growing range of everyday IT problems
Jakob is continually being developed by the Wavex team. Its knowledge and capabilities expand as we identify safe, effective ways to diagnose and resolve more issues.
Device health checks
Windows and application updates
Slow device investigation
Wi-Fi and connectivity problems
Microsoft 365 application issues
Disk capacity and storage health
Security and vulnerability warnings
Pending restart detection
Application crashes
Printer and peripheral problems
Service and operating-system errors
Escalation to a Wavex engineer
Designed to help your device, without reading your work
Jakob has been designed around security, privacy and carefully controlled access. It assesses the technical condition of a managed device, not the contents of a user’s work.
Your documents remain private
Jakob does not read the text inside your documents, emails, Teams messages or other business content as part of device troubleshooting.
Controlled Wavex environment
Jakob operates within Wavex-controlled services, with access governed by Wavex’s security and data-protection controls.
Data residency
The Jakob service is designed to keep relevant AI conversation data within Wavex’s controlled Microsoft environment in the UK.
Strict limits on changes
Jakob can only perform actions specifically approved by Wavex. Higher-risk actions are excluded or passed to an engineer.
Permission before action
Where an action could interrupt the user or change the device, Jakob explains what it proposes and asks for approval.
Access is controlled and recorded
Access is restricted to authorised systems and identities. Diagnostic and remediation activity is logged for accountability and investigation.
Intelligent assistance within clearly defined boundaries
Jakob does not have free rein over a user’s device. Wavex defines which information it may assess, which actions it may recommend and which approved changes it may perform. Potentially disruptive or sensitive activities are restricted. If Jakob cannot safely resolve something within those boundaries, it involves a Wavex engineer.
Device support is only a few clicks away
When you need help with a managed device, right-click the Wavex AP icon in the Windows system tray next to the clock. Under “Your Links”, select “Jakob” to start a conversation.
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APFind the Wavex App icon
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⋮Right-click and open Your Links
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JSelect Jakob
What could your IT service prevent before your users notice?
Jakob is part of Wavex’s proactive approach to managed IT: using the information already available from every managed device to improve reliability, reduce disruption and give users faster access to help. It combines intelligent technology with real Wavex engineers available 24 hours a day, 7 days a week.
Discuss Your Plans
Speak with a sector specialist. We aim to reply within 1 hour. No sales pitch - just an honest conversation about your IT challenges and how we can help.