Our services can be delivered seamlessly to either provide a complete outsourcing service, or to compliment an existing in-house IT function, providing you with everything you need from your managed IT services provider.
For over 20 years Wavex has been delivering managed IT services in the categories of IT support, cloud and IT security. Each service is built around the individual requirements of our clients and their staff. Our certified engineers, backed by our unique technology, APEX platform, deliver exceptional levels of responsiveness and accountability.
This seamless blend of technology and our highly skilled and qualified engineers allow us to deliver a fully-managed IT service of unparalleled quality and flexibility.
Some clients use our technology or IT managed services to enhance the capabilities of their existing IT team and other organisations, without in-house IT expertise, use us as their sole IT function.
Whether you are looking to leverage the power of Microsoft Azure, reduce costs through automation, provide first level IT support services, or wish to outsource everything, the range of Wavex IT managed services should cater to your requirements.
Our IT managed services are available 24/7 to keep your staff productive and your systems operating with minimal risk.
Wavex is ISO27001:2013 (the full organisation is covered). Unlike many IT support providers in London, Wavex is assessed by Certification Europe a UKAS accredited certifier. UKAS is the only UK government accredited body for ISO27001.
Our proactive technology, Life-Signs, tirelessly assesses your back-office system performance to provide an early indication of failure. Our vulnerability platform, APEX®Secure, reviews every single device against a growing number of vulnerabilities. And our MonX platform continually measures the end-user experience.
These are a few of the many unique benefits our clients value; which all help to reduce cyber threats, keep their staff productive and systems operating without interruption.
Wavex provides ROI-driven IT services creating real, measurable impact for customers
security incidents averted by APEX Secure (last 30 days)
ahead of SLA target (last 6 months)
positive feedbacks from customers (last 6 months)
fastest request resolution time*
*Using our ANA platform.
Results as of January 1st 2024.
20 years of Industry Experience
Unique Technology to Enhance Service-Levels and Reduce Costs
Remote and Onsite IT Support
Transparent & Predictable IT Costs
ISO27001, Microsoft Gold Partner, Tier 1 Azure Cloud Provider
A dependable IT partner combines technical expertise with responsiveness and a commitment to supporting your organisation whenever and wherever needed. True reliability comes from a proven track record, certified engineers, and mature technology platforms that help prevent downtime, mitigate cyber risks, and enable seamless hybrid working. An experienced IT provider resolves issues efficiently while working proactively to strengthen the overall IT environment, ensuring systems remain stable, secure, and aligned with business goals.
Building on that proactive approach, Wavex delivers managed IT services designed to provide continuous operational stability, regulatory compliance, and a secure, productive technology landscape. Through around-the-clock monitoring, early detection of potential issues, and the implementation of practical, forward-thinking solutions, Wavex reduces disruption and minimises risk. This combination of prevention, rapid response, and strategic oversight means your teams can concentrate on growth and innovation instead of firefighting technology problems.
Beyond day-to-day management, a dependable partner also plays a strategic advisory role, helping businesses plan long-term technology investments, strengthen cybersecurity maturity, modernise infrastructure, and optimise cloud readiness. By understanding how technology influences every part of an organisation, Wavex supports informed decision-making that enhances performance, improves security, and drives sustainable growth.
A strong MSP for SMEs must understand both the business environment and the unique technology challenges smaller organisations face. A high-quality MSP typically demonstrates:
A high-quality MSP typically demonstrates:
1. End-to-end IT management
Comprehensive support covering helpdesk, infrastructure, networking, cybersecurity, cloud services, and governance.
The ability to function as a single point of accountability, reducing complexity and improving response times.
2. Clear alignment with business strategy
Solutions tailored to operational goals, budget, and growth plans.
Guidance that helps turn technology into a driver of efficiency and competitive advantage.
3. Transparent and scalable pricing
Predictable monthly costs with no hidden fees.
The flexibility to scale services as the organisation expands or adopts new technologies.
4. Measurable technical performance
Strong SLA adherence, fast response times, and proactive issue resolution.
Access to skilled, certified engineers capable of addressing both routine and complex IT challenges.
5. A proven track record
Demonstrated success through case studies, testimonials, and long-term client partnerships.
Experience supporting London-based businesses with similar size, structure, and regulatory needs.
Partnering with a single, highly capable MSP like Wavex ensures your IT systems are optimised, secure, and aligned with your business goals, allowing your team to focus on growth rather than day-to-day IT challenges.
The UK has a wide range of managed IT service providers catering to small businesses, offering everything from IT support and network management to cybersecurity and cloud solutions. Top providers combine technical expertise, local presence, and a proven track record of delivering proactive, secure, and reliable IT services.
Wavex stands out as a leading choice for SMEs, because it delivers:
ISO27001-certified processes, ensuring robust data protection and compliance.
24/7 monitoring and incident response, helping prevent disruptions before they impact the business.
Customised IT strategies designed specifically for smaller organisations that need scalable and cost-efficient solutions.
Over 20 years of industry experience, giving clients confidence that their IT environment is managed by a mature and proven partner.
Proprietary technology platforms such as APEX, Life-Signs, and MonX that provide advanced threat detection, automated compliance checks, and enhanced visibility across hybrid environments.
For UK SMEs looking for reliability, innovation, and specialist support, Wavex offers a comprehensive managed services model that strengthens operations and supports business growth.
A company cannot function efficiently without strategy and direction, both of which are easy to lose sight of when immersed in the day to day demands of running a corporation. With the responsibility of heading the company culture as well as leadership management, it is paramount that clarity in how the company is performing is available at the touch of a button.
Without thorough analysis of workflow in each department and indications of where the obstacles within the system occur, it is impossible to improve the company’s performance. This is where your IT managed services provider can help you with insights and make your business more productive.
In today’s digital world, employees expect anywhere any device convenience. This convenience however, bring a security threat to the table. Your IT partner can ensure that security is never compromised when empowering your mobile workforce.
Managed IT services lets you outsource your business-critical applications to an expert IT partner who can monitor your IT infrastructure and act when something is suspicious. If you are able to choose the right IT partner, the end result will be a flexible, managed cloud solution that is tailored to your exact business needs in a way that leaves you better prepared to deal with the challenges of modern business.
In an effective managed services relationship, you can benefit from predictable pricing and the ability to focus on core business concerns rather than IT management chores.
Your IT service provider conducts regular security scans to identify potential threats and prevent them from becoming actual problems.
Wavex is an award winning managed IT service provider in London. Our managed IT services includes everything you expect from your IT services provider.
Understanding of both business & IT lifecycle
It is important that your IT managed service provider understands that technology is supposed to solve business problems. They should be able to help you align your IT support function with your overall business strategy and act as a propeller in your growth. But this can only happen if you have outsourced your IT function one service provider. Many businesses often fell in a trap of appointing multiple managed services providers to meet various needs which is not recommended, as this approach can be costly, complex, and can slow down your processes. A better approach is to outsource your IT needs to one supplier who can take care of your IT function from concept to completion.
Industry experience
Finding a supplier that can consistently deliver on time is extremely important. Look for experienced suppliers who have been in the business for a long time and have a strong track record of delivering results.
Technical expertise
You can use different operational performance metrics to measure your supplier’s technical expertise. Metrics such as on-time delivery, quality, lead times, SLA hit rates and average response times will give you a fare idea of their competency. If you already know where your company is on the managed service needs spectrum, you’ll be able to better assess if the prospective MSP is a good fit.
Customer references
The key is to identify that your prospective supplier have positive reviews in the areas you need them. Customer testimonials and endorsements from happy customers who have worked with the supplier are important and you should always ask for references when choosing a supplier before outsourcing your IT function. While any supplier can list the reasons why they are a qualified partner, only the quality ones will have great customer references to share.
You should look for customer testimonials or case studies and shouldn’t be afraid to ask the prospective supplier for a short list of past clients to call on. This research ahead of time can lead to a more successful partnership in a long term.
Local presence
Location is one of the most important factor when shortlisting your IT services provider. Another factor that may have a weight in your search in finding the right MSP is their typical on-site response time. In the event that an installation or implementation requires on-site technical assistance you’ll want to know the answers for all of these situations.
Understanding of both business & IT lifecycle
It is important that your IT managed service provider understands that technology is supposed to solve business problems. They should be able to help you align your IT support function with your overall business strategy and act as a propeller in your growth. But this can only happen if you have outsourced your IT function one service provider.
Many businesses often fell in a trap of appointing multiple managed services providers to meet various needs which is not recommended, as this approach can be costly, complex, and can slow down your processes. A better approach is to outsource your IT needs to one supplier who can take care of your IT function from concept to completion.
Industry experience
Finding a supplier that can consistently deliver on time is extremely important. Look for experienced suppliers who have been in the business for a long time and have a strong track record of delivering results.
Technical expertise
You can use different operational performance metrics to measure your supplier’s technical expertise. Metrics such as on-time delivery, quality, lead times, SLA hit rates and average response times will give you a fare idea of their competency.
If you already know where your company is on the managed service needs spectrum, you’ll be able to better assess if the prospective MSP is a good fit.
Customer references
The key is to identify that your prospective supplier have positive reviews in the areas you need them. Customer testimonials and endorsements from happy customers who have worked with the supplier are important and you should always ask for references when choosing a supplier before outsourcing your IT function. While any supplier can list the reasons why they are a qualified partner, only the quality ones will have great customer references to share.
You should look for customer testimonials or case studies and shouldn’t be afraid to ask the prospective supplier for a short list of past clients to call on. This research ahead of time can lead to a more successful partnership in a long term.
Local presence
Location is one of the most important factor when shortlisting your IT services provider. Another factor that may have a weight in your search in finding the right MSP is their typical on-site response time. In the event that an installation or implementation requires on-site technical assistance you’ll want to know the answers for all of these situations.
