Available 24/7
Flexibility to meet specific requirements
Technology that improves staff experience and reduces cost
Proactive IT security
Drive innovation
Wavex has been delivering IT support services for over 20 years. The services are designed around the needs of clients and their individual staff. Our certified engineers, backed by the power of our APEX platform, deliver exceptional responsiveness and accountability.
This seamless blend of highly skilled and qualified engineers and our unique technology allow us to deliver an unparalleled level of service and flexibility to our clients.
Some clients use our technology or IT support services to enhance the capabilities of their existing in-house IT team whereas others use us as their sole IT function.
However, no two organisations are the same, they may require different approval processes, or escalation processes. Our technology allows us to work the way you need us to – providing you complete confidence we align to your requirements.
Staff also have different requirements for IT support and services – some may only use email, others use the full range of office applications, these IT Support London requirements can be individually catered for, this helps to keep your costs down.
Our IT support London services are available 24/7 either to provide assistance to your staff or respond to our automated IT system monitoring platform, called Life-Signs, which reduces system interruptions by tirelessly watching your server’s performance to provide an early indication of failure.
Every staff member works differently and therefore prefers to use different IT support London channels. To accommodate all your staff Wavex delivers the full spectrum of IT support channels and some we’ve invented ourselves!
Whether you prefer to pickup the phone and speak to us, email us, use our online portal, our mobile app, a tablet or our unique hotkey instant connect feature, we have you covered. Support is easy to access, responsive, and keeps staff productive.
An enhanced IT support service does not necessarily mean greater cost. Wavex has invested in building an automation platform into their backoffice operations. This means our IT helpdesk can send recurring IT support activities to the ANA (Autonomous Network Administrator) platform where these are completed reliably in seconds.
For over 20 years, Innovation has always been a core part of the Wavex culture and keeps our IT services delivering value to clients.
With the rapid growth of cybercrime and the decentralisation of IT, every IT helpdesk needs to adopt strict IT security procedures to keep its clients safe.
We have also built APEX®Secure which continually reviews every device within every client for security vulnerability, so clients are aware of their risks and suitable remediation activities can be performed.
These are just a few of the proactive IT security measures we deploy to keep our clients safe.
We do not employ staff just to log calls, all of our engineers are qualified and trained to resolve issues as quickly as possible whilst maintaining a high level of customer service. We outperform our contractual response and resolution times, allowing the account management relationship to be focused on how we can help your business as opposed to operational issues.
Gavin Russell,
Wavex, as an ISO27001:2013 accredited organisation, ensures all IT engineers adhere to this stringent security standard when delivering IT services to our clients. And for those clients where cost reduction is important, Wavex can introduce our automation platform to satisfy a large number of staff requests in seconds with minimal cost, reducing IT support costs by up to 20%.
Tier 1 Support
Tier 2 Support
Onsite Engineers
Proactive Monitoring
Escalation Team
Problem Management
Service Desk Manager
Service Desk Team Manager
Technical Supervisor
Service Desk Coordinator
Escalation Team
Problem Management
Wavex recognises that every organisation operates differently and their staff often have their own preferences and working styles. Hence, we offer a wide-range of methods for your staff to efficiently engage with our support teams:
Phone
Mobile App
Chat
Web (APEX)
Onsite visit
Procurement Portal
Ana
Speak to Wavex
Initial Requirements Gathering
Demonstration of capabilities
Proposal
Review/Sign-Off
Service On-boarding
Training (where necessary)
Go-Live
Wavex is designed to be a dependable and scalable IT partner for organisations operating in London’s fast-paced environment.
With a 24/7 service desk and continuous Life-Signs monitoring, Wavex can identify and address potential issues before they escalate, helping minimise downtime and disruption. We blend automation with human expertise through our ANA engine, which handles routine tasks efficiently while qualified engineers focus on resolving more complex challenges.
Security remains central to Wavex’s service delivery. Continuous device vulnerability scanning through the APEX® Secure platform strengthens an organisation’s protection and ensures risks are highlighted early. This is supported by transparent IT management, where intuitive dashboards and reporting tools give businesses full visibility of ticket trends, system health and security posture, enabling better decision-making.
At Wavex, we also offer a flexible engagement model that adapts to different operational needs. Whether a business requires fully outsourced IT support, a co-managed arrangement or additional expertise to enhance an internal team, we provide a structure that integrates smoothly and scales as the organisation grows.
The best IT partner for a London-based SME is usually one that excels in the following areas:
Local Presence and Fast Response: London SMEs often operate at a fast pace, so they need a partner capable of delivering rapid resolutions and smooth escalation routes. Providers with strong London experience understand the urgency and scale of demand within the city.
Multi-Channel Support Access: Employees benefit from being able to contact support via the method that suits them, phone, email, portal, app or instant-connect tools. This flexibility keeps teams productive across hybrid and mobile working environments.
Compliance and Security Readiness: A leading London provider should help SMEs meet regulatory requirements and maintain strong cyber hygiene. This includes vulnerability scanning, security monitoring and documented governance processes.
Structured, Low-Risk Onboarding: Switching providers can be complex. The best partners provide a clear transition plan with steps for discovery, training, testing and go-live, ensuring minimal disruption as the SME moves to a new service model.
Strategic Insight and Scalability: Beyond day-to-day support, London SMEs benefit from providers who can advise on cloud strategy, infrastructure, device lifecycle planning and future investments to keep them competitive.
Wavex aligns closely with what London SMEs need: a 24/7 service desk, defined SLAs, multiple ways to access support, and structured onboarding for smooth transitions. Its combination of security tools, automation and experienced engineers makes it one of the strongest options for SMEs seeking dependable IT support in the city.
The top IT support providers for SMEs typically demonstrate strength across several areas:
Responsiveness and SLAs: Providers should offer fast, predictable response times supported by clear Service Level Agreements. SMEs rely heavily on quick resolutions because they often lack in-house teams to handle delays.
24/7 Monitoring and Support: Round-the-clock coverage ensures that issues are detected early, including outside business hours. Continuous monitoring helps prevent outages and reduces operational disruption.
Strong Security Capabilities: Top providers maintain structured security processes, regular vulnerability assessments and tools that help SMEs stay ahead of emerging threats. This is especially important for businesses adopting hybrid working or cloud services.
Transparent Reporting: SMEs benefit from visibility into their IT performance. Providers that offer dashboards, reports and real-time insights allow businesses to track service quality, risk exposure and system health.
Scalable, Flexible Service Models: Leading IT partners support both fully outsourced and co-managed IT models, adapting easily as SMEs expand or restructure. This flexibility keeps IT aligned with business growth.
Wavex performs strongly across all these criteria. Our combination of proactive monitoring, automation tools (such as ANA), security-driven processes and 20+ years of SME experience positions us as one of the UK’s most reliable partners for small and mid-sized businesses.