Peace of Mind Security
Improve customer experience
Free up internal resources
Most businesses use a range of 3rd party applications which fall into two main categories – Line-of-business (LOB) which provide capabilities designed specifically for a specific sector, and other general applications designed to meet a specific need. General applications may be Adobe Acrobat, or Excel plugins.
3rd party applications are developed by a number of vendors with each one offering different support services. For instance, one vendor may have only email support whereas another only provides support during 9-5 pm.
The Wavex support contracts are designed around the specific requirements of your business, however, should a critical line-of-business application vendors offer inadequate IT support services this can impact user productivity.
No client is identical to the next. It is therefore impossible to create a single process that is ideal for every client. Our development capabilities help us cater our systems and processes to meet a clients specific needs so each client gets the exact service they require which support their internal policies.
Gavin Russell, CEO: Wavex Technology
Meet the future-ready modern workplace. Discover what it looks like, it’s benefits, how much does it cost to implement and some practical tips on how to take your first step.
Inbuilt security & vulnerability management
A comprehensive audit of your 3rd party applications
Speak to Wavex
Audit 3rd party and line-of-business applications
Discuss support requirements with vendors
Financial Business Case / Sign-off
Configure support processes
Build knowledge articles
Training & User Acceptance Testing (where necessary)