Key challenges CTOs face when implementing The Modern Workplace

Key challenges CTOs face when implementing The Modern Workplace

In our current reality, many technical executives are facing challenges they have never experienced before. At the beginning of 2020, 70% of companies either had a digital transformation strategy in place or were considering adopting one. Only a few months later, Covid-19 has taken the majority of the business world by surprise, accelerating the adoption of the modern workplace and putting a strain on CTOs leading digital transformation initiatives.

It has now become imperative for small and large businesses to evolve at pace and better accommodate a wider range of business scenarios and working styles. Implementing the modern workplace has climbed to the top of every business agenda and CTOs are expected to be part of every step of this strategic transformation.

Technical leaders driving digitisation initiatives in their organisation are faced with an increasingly overwhelming number of challenges – greater uncertainty about the future, the need to connect staff everywhere and at any time, substantially sophisticated cyber-threats, a plethora of computing devices to monitor, and a sprawling array of different software-as-a-service applications. To manage implementation successfully, CTOs need to adopt a forward-looking approach to restructuring the workplace landscape.

4 Common CTO Challenges


Scaling systems - Cloud

Many organizations either aren’t moving forward fast enough to keep pace with change, or they lack a comprehensive, business-wide, cloud-based digital transformation plan.


Maintaining core IT processes

Modernising the workplace comes with a novel set of security challenges. Without the right assessments, change control, incident management and patching, end-point vulnerabilities can become ripe for exploitation.


Connecting employees remotely

Changing work patterns and the greater need for flexibility make monitoring productivity levels problematic. Understanding user experience is essential to supporting employees in reaching peak performance.


Managing 3rd party IT support

As IT teams outsource more and more of their IT operations to 3rd party providers, maintaining the overall quality of customer service is critical. In addition, establishing strong relationships through regular contact, scheduling update meetings and management reviews is essential to success.

The Wavex Modern Workplace

For over 20 years, Wavex has sought to provide leaders with the expert support, cutting-edge technical know-how and access to the innovative tools they need to successfully drive digital transformation in their organisations and maintain competitive-advantage. The world of work is changing. Here is how the Wavex Modern Workplace can help you create a smarter IT services experience:

  • Familiarity - a familiar IT desktop environment using the best from Microsoft
  • Security - leveraging Wavex APEX Secure and Microsoft Advanced Threat Protection
  • Productivity - a range of collaboration tools from Teams to SharePoint to help your teams work together no matter where they are
  • Support - a rapid response service-desk to answer queries night and day
  • Cost effectiveness - by reducing legacy IT equipment costs often come down
  • Flexibility - the future is uncertain so flexibility is a critical tenet. The modern workplace allows costs to track consumption so the solution scales with your business (up or down)

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75% of global organisations plan to increase their use of productivity tools.

As more businesses move their technology to the Cloud in an effort to simplify their internal infrastructure and in doing so, reduce their IT management costs. A covert problem has started to emerge. In the past 2-3 years there is a rapidly growing trend of user requests as opposed to typical IT troubleshooting incidents. For example, these may be to provide someone access to another resource, update groups, reset passwords and the like. Addressing these requests is normally a manual task and generally doubles IT support costs, not to mention how every minute the user waits is lost productivity. What is worst these requests are generally seen as a low-priority by most IT departments or IT companies, so the average user has to wait multiple days for a resolution.

And the more a business moves to the cloud, the greater the volume of requests, pushing IT infrastructure management costs through to IT support costs.

As part of the Wavex Modern Workplace offering, Wavex has built A.N.A, an innovative Autonomous Network Administrator to provide the ultimate end-user request automation solution.

Here’s how A.N.A. helps IT teams:

  • Improve productivity
  • Reduce risks
  • Save costs
  • Reduce stress related to task management
  • Save time
  • Improve predictability and reliability
  • Delight end-users
  • Get more done


60% of small businesses fail within 6 months of a cyber attack.

While opening up new business opportunities such as enhanced productivity, implementing the Modern Workplaces comes along with a novel set of security challenges. Data distributed over multiple end-points presents greater safety risks and underprepared staff can inadvertently expose systems to malicious attacks. To keep users secure, CTOs must be pro-active in determining the level of vulnerability in their organisation.

APEX® Secure, a core component of the Wavex Modern Workplace, is a security service that gives you immediate visibility into where your IT services might be vulnerable to the latest threats and how to protect them. It helps you to secure your IT infrastructure continuously and comply with internal policies and external regulations.

APEX® Secure checks your servers, computers and other devices for vulnerabilities and helps you identify the patches you need to download to fix them. It keeps track of the security problems it finds for each system and provides graphical reports that tell you which patches to use on which systems so that you can get the most improvement in security for the least effort.

APEX® Secure can help IT teams:

  • Proactively detect and prevent disasters
  • Enable data driven decisions
  • Improve end-user experience
  • Plan and budget for IT upgrades

"We know your business is unique so no single process is ideal for every client. Our development capabilities help us cater our systems and processes to meet specific needs so that each client gets the exact service they require to support their internal policies.”

Gavin Russell, CEO: Wavex Technology

Ultimately, the CTOs that will be successful in driving true change and implementing the Modern Workplace will pave the way for their organisation’s future success. At Wavex, we leverage over 20 years of experience in partnering with business leaders to help you realise your digital transformation goals and deliver the Modern Workplace, enabling you to take full advantage of Microsoft’s suite of tools, according to your business needs.

3 steps towards the Modern Workplace

 Modern Workplace Whitepaper

Download the Wavex Modern Workplace Whitepaper

You will learn:

  • What can a modern workplace improve?
  • What are the key issues other boards are looking for IT to address?
  • What are the risks of change?

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Do these challenges sound familiar? Discuss Modern Workplace implementation solutions in more detail with Wavex. Contact us now or leave a message for one of our IT experts.

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