Are you having problems sending or receiving emails? Here's what you should do.
Download our trending ebook
IT Outsourcing Guide for 2020
What will you learn?
IT sector trends to consider before outsourcing
How to get the most from your IT services partner
Common outsourcing mistakes and how to avoid them
NOTE: We hate SPAM as much as you do and are committed to respecting both your trust and privacy. We will store your details securely and treat it responsibly. At any time, you can change your mind and contact us to opt out.
Application – Outlook (Problems Sending or Receiving Email)
Things which you can try:
Check to ensure you have internet access - Your e-mail client (i.e. Microsoft Outlook) will not be able to process e-mail if you are not connected to Microsoft’s servers online.
Using a VPN - If you access e-mail over a VPN connection, ensure the VPN is connected otherwise you will not be able to send or receive e-mail.
Restart your e-mail client - Close and reopen Outlook so that connectivity is re-established with Microsoft’s servers.
Outlook connectivity status – Check the connection status on the bottom right-hand side of the Microsoft Outlook window. Ideally you will want to see that it says “Connected to: Microsoft Exchange”, however there may be warnings such as “Disconnected” or “Needs password” which will require further action.
Login username & password - Please ensure that you are using your latest, up-to-date credentials. Expired passwords will no longer authenticate your access and may disconnect you from the Microsoft e-mail servers until the correct credentials have been applied.