I’ve been with Wavex for 4.5 years now. I consider myself very lucky to have had the opportunity to explore many different roles to eventually find my true interest. I successfully climbed through the ranks over the years and enjoyed every role I’ve been in. My Wavex journey began in 2016, as a 1st Line Support Engineer. I had a previous experience of working in MSP environment but purely for the education sector. Wavex offered much greater exposure to a wider portfolio of clients in different industries, with very different systems and technologies. Right at the beginning, my focus was mainly resolving desktop support issues, but I quickly began expanding my Windows Server and Networking skills. This allowed me to progress to the 2nd Line Support team and work with more advanced, infrastructure related problems and change requests. I then took on the more client-facing (advocacy) role and, as a Field Engineer attended our London client’s offices to directly assist them in resolving infrastructure issues onsite.
With good level of technical knowledge, sound relationships with clients and my colleagues I progressed to a Team Leader position and joined the Service Desk management team. As much as I enjoyed my role as a leader, I realised that I miss the technical, hands-on work and learning about the latest technologies so in 2019 I joined the Escalations (3rd Line Support) team. In January ’20 I gained the Juniper Networks Certification and in March 2020, I applied for the Project Engineer position within the Professional Services Division. Today, I focus on delivering solutions for both new and existing clients mainly cloud focused, utilising predominantly Microsoft Azure, Office 365 and Teams.