Rob joined Wavex as the IT Service Manager in 2021.  He brings 20+ years of experience of Service Management in a variety of roles within an IT outsourcing environment. Prior to joining the firm, he managed a large Service Delivery function supporting a number of international clients with a specific emphasis on Continual Service Improvement and Service Transition, ensuring a positive customer onboarding experience. Today at Wavex, he leads the IT Operations with the focus of providing professional service desk service to Wavex clients.