Wavex London office - local managed IT services
London-Based IT Services

Local Managed IT Services That Work Before You Even Ask

London-based certified engineers, proactive support, field visits included, and fixed monthly costs with no hidden charges.

Supporting London organisations since 1998
900+ client feedback responses
ISO 27001 certified
Cyber Essentials Plus certified
24x7 engineer-led service desk

IT Support That Is Actually Near You

Many IT providers claim to be local but operate from a call centre hundreds of miles away. Wavex engineers are based in London, know the city, and can be at your office when you need them.

London-Based Engineers

Engineers can visit your office when required. No call-out charges for contracted clients.

24x7 Engineer-Led Support

Speak directly with experienced engineers rather than a scripted call centre.

Fixed Costs, No Hidden Charges

Predictable monthly costs with no surprise support bills or unexpected project invoices.

Fast, Structured Onboarding

A proven transition process designed to minimise disruption and get you up and running quickly.

Why Businesses Switch Their IT Provider

Most businesses that contact us are not looking for a technology upgrade. They are looking for an IT partner that simply does what it promises. Here is what we hear most often.

Slow response times

Average response in seconds, not hours. 24x7 engineer-led support desk with real SLA reporting.

Repeating the same issues

Root cause analysis on recurring problems. Proactive monitoring prevents issues from returning.

Lack of proactive support

AI-assisted monitoring detects anomalies before they become incidents. We fix problems before you notice them.

Unexpected project costs

Fully inclusive pricing. Device builds, field visits, and project support are included in your monthly fee.

Poor communication

A dedicated account manager and technical consultant who know your business and proactively keep you informed.

Limited visibility

A real-time client portal showing tickets, SLA performance, security events, and infrastructure health.

Not sure what IT support should cost?

Use our free budget estimator to get a clear view of likely costs for your organisation size and requirements.

From First Call to Fully Supported

Switching IT provider sounds complicated. In practice, our structured process means most clients experience zero disruption. Your existing provider is managed professionally throughout.

Step01

Initial Review

We assess your current environment, document your infrastructure, and identify any immediate risks or gaps.

Step02

Transition Planning

A dedicated project manager creates a detailed handover plan. Your existing provider is managed professionally throughout.

Step03

Knowledge Capture

We document every system, application, and configuration. Nothing is left undocumented.

Step04

Onboarding

Monitoring tools are deployed, support channels are activated, and your team is briefed. Zero disruption.

Step05

Continuous Improvement

Monthly service reviews, proactive recommendations, and a roadmap aligned to your business goals.

No disruption. Your existing provider managed professionally.

We handle all communications with your outgoing provider. Most clients tell us the transition was easier than they expected.

Everything You Need. One Monthly Fee.

No tiered packages, no bolt-on surprises. Every Wavex client receives the full service from day one.

Included as Standard

Unlimited support
Device life-cycle management
Patch management
Security monitoring
Microsoft 365 support
Network support
Dedicated technical consultant
Dedicated account manager
Field support visits
Device builds
IT performance reporting
Asset visibility
Licence visibility
Risk visibility
Cost visibility
AI Device Doctor
24x7 engineer-led support desk

Optional Add-Ons

Security Operations Centre
Proactive Risk Management

Want a clear cost estimate?

Use our free budget estimator to see likely costs for your organisation.

Estimate My Budget

Service Quality Intelligence™

Insights from 933+ client feedback responses across multiple sectors.

To ensure consistently high service standards, Wavex uses a non-intrusive method of gathering feedback from users, enabling us to identify trends, address issues early and continuously improve service delivery.

933+
Client Feedback Responses
21
Industry Sectors
32%
Mention Responsiveness
13%
Mention Professionalism
11%
Mention Ownership
4%
Mention Communication

Every comment displayed below comes from client operational feedback. The collection is continuously analysed to improve service delivery, identify trends and highlight opportunities for further improvement.

★★★★★

"Always proactive and keeps us informed throughout."

Operations Director
Professional Services100-250 users
★★★★★

"Response times are consistently impressive - issues are resolved before they escalate."

IT Manager
Financial Services250-500 users
★★★★★

"Highly professional at every level of interaction."

CEO
Property25-50 users
★★★★★

"Proactive alerts have prevented several issues from becoming incidents."

COO
Manufacturing250-500 users
★★★★★

"Technical knowledge is excellent. Complex problems are handled with confidence."

CTO
Technology100-250 users
★★★★★

"Our previous provider was reactive. Wavex is genuinely proactive."

Finance Director
Financial Services100-250 users
★★★★★

"The security posture of our organisation has improved significantly."

Risk Director
Financial Services250-500 users
★★★★★

"The team feels like an extension of our own staff."

Managing Partner
Legal50-100 users
★★★★★

"We have complete visibility of our IT environment for the first time."

CFO
Property50-100 users
★★★★★

"The engineers are knowledgeable, calm and professional under pressure."

Operations Director
Charity50-100 users
★★★★★

"Security recommendations are practical, not just compliance box-ticking."

CISO
Financial Services500+ users
★★★★★

"We feel genuinely supported, not just serviced."

Managing Director
Professional Services25-50 users
★★★★★

"The team proactively flagged a licensing issue before it became a problem."

Finance Manager
Education50-100 users
★★★★★

"Our Microsoft 365 environment is now properly configured and secure."

Head of Compliance
Financial Services100-250 users
★★★★★

"Ownership of issues is clear from the moment a ticket is raised."

COO
Property50-100 users
★★★★★

"The quality of technical advice has been consistently high."

IT Manager
Retail250-500 users
★★★★★

"The team takes pride in getting things right, not just getting things done."

Finance Director
Manufacturing50-100 users
★★★★★

"Issues are escalated appropriately and resolved by the right people."

Head of Operations
Technology100-250 users
★★★★★

"Proactive monitoring has reduced the number of incidents we experience."

CTO
Retail500+ users
★★★★★

"Communication is one of the strongest aspects of the service."

Managing Partner
Legal100-250 users
★★★★★

"Always proactive and keeps us informed throughout."

Operations Director
Professional Services100-250 users
★★★★★

"Response times are consistently impressive - issues are resolved before they escalate."

IT Manager
Financial Services250-500 users
★★★★★

"Highly professional at every level of interaction."

CEO
Property25-50 users
★★★★★

"Proactive alerts have prevented several issues from becoming incidents."

COO
Manufacturing250-500 users
★★★★★

"Technical knowledge is excellent. Complex problems are handled with confidence."

CTO
Technology100-250 users
★★★★★

"Our previous provider was reactive. Wavex is genuinely proactive."

Finance Director
Financial Services100-250 users
★★★★★

"The security posture of our organisation has improved significantly."

Risk Director
Financial Services250-500 users
★★★★★

"The team feels like an extension of our own staff."

Managing Partner
Legal50-100 users
★★★★★

"We have complete visibility of our IT environment for the first time."

CFO
Property50-100 users
★★★★★

"The engineers are knowledgeable, calm and professional under pressure."

Operations Director
Charity50-100 users
★★★★★

"Security recommendations are practical, not just compliance box-ticking."

CISO
Financial Services500+ users
★★★★★

"We feel genuinely supported, not just serviced."

Managing Director
Professional Services25-50 users
★★★★★

"The team proactively flagged a licensing issue before it became a problem."

Finance Manager
Education50-100 users
★★★★★

"Our Microsoft 365 environment is now properly configured and secure."

Head of Compliance
Financial Services100-250 users
★★★★★

"Ownership of issues is clear from the moment a ticket is raised."

COO
Property50-100 users
★★★★★

"The quality of technical advice has been consistently high."

IT Manager
Retail250-500 users
★★★★★

"The team takes pride in getting things right, not just getting things done."

Finance Director
Manufacturing50-100 users
★★★★★

"Issues are escalated appropriately and resolved by the right people."

Head of Operations
Technology100-250 users
★★★★★

"Proactive monitoring has reduced the number of incidents we experience."

CTO
Retail500+ users
★★★★★

"Communication is one of the strongest aspects of the service."

Managing Partner
Legal100-250 users
★★★★★

"Always proactive and keeps us informed throughout."

Operations Director
Professional Services100-250 users
★★★★★

"Response times are consistently impressive - issues are resolved before they escalate."

IT Manager
Financial Services250-500 users
★★★★★

"Highly professional at every level of interaction."

CEO
Property25-50 users
★★★★★

"Proactive alerts have prevented several issues from becoming incidents."

COO
Manufacturing250-500 users
★★★★★

"Technical knowledge is excellent. Complex problems are handled with confidence."

CTO
Technology100-250 users
★★★★★

"Our previous provider was reactive. Wavex is genuinely proactive."

Finance Director
Financial Services100-250 users
★★★★★

"The security posture of our organisation has improved significantly."

Risk Director
Financial Services250-500 users
★★★★★

"The team feels like an extension of our own staff."

Managing Partner
Legal50-100 users
★★★★★

"We have complete visibility of our IT environment for the first time."

CFO
Property50-100 users
★★★★★

"The engineers are knowledgeable, calm and professional under pressure."

Operations Director
Charity50-100 users
★★★★★

"Security recommendations are practical, not just compliance box-ticking."

CISO
Financial Services500+ users
★★★★★

"We feel genuinely supported, not just serviced."

Managing Director
Professional Services25-50 users
★★★★★

"The team proactively flagged a licensing issue before it became a problem."

Finance Manager
Education50-100 users
★★★★★

"Our Microsoft 365 environment is now properly configured and secure."

Head of Compliance
Financial Services100-250 users
★★★★★

"Ownership of issues is clear from the moment a ticket is raised."

COO
Property50-100 users
★★★★★

"The quality of technical advice has been consistently high."

IT Manager
Retail250-500 users
★★★★★

"The team takes pride in getting things right, not just getting things done."

Finance Director
Manufacturing50-100 users
★★★★★

"Issues are escalated appropriately and resolved by the right people."

Head of Operations
Technology100-250 users
★★★★★

"Proactive monitoring has reduced the number of incidents we experience."

CTO
Retail500+ users
★★★★★

"Communication is one of the strongest aspects of the service."

Managing Partner
Legal100-250 users
★★★★★

"Excellent ownership and communication from the team."

Finance Director
Construction50-100 users
★★★★★

"The team takes genuine ownership of problems rather than passing them around."

Managing Director
Legal50-100 users
★★★★★

"We never feel like a ticket number. The engineers know our environment."

Head of Operations
Charity100-250 users
★★★★★

"Communication is clear and consistent - we always know what is happening."

Office Manager
Healthcare25-50 users
★★★★★

"The onboarding process was smooth and well-managed."

Operations Manager
Professional Services50-100 users
★★★★★

"Issues are resolved quickly and without fuss."

Practice Manager
Legal25-50 users
★★★★★

"Tickets are acknowledged within seconds, not hours."

IT Coordinator
Education100-250 users
★★★★★

"Excellent communication throughout every project."

Project Manager
Construction100-250 users
★★★★★

"Problems are identified and resolved before our staff even notice them."

Head of IT
Retail250-500 users
★★★★★

"Responsiveness is exceptional. We rarely wait more than a few minutes."

CEO
Technology25-50 users
★★★★★

"The transition from our previous provider was handled with minimal disruption."

IT Director
Manufacturing250-500 users
★★★★★

"Communication before, during and after incidents is excellent."

Operations Manager
Healthcare100-250 users
★★★★★

"Always available and always helpful."

Practice Director
Legal25-50 users
★★★★★

"The team communicates clearly without resorting to technical jargon."

CEO
Charity25-50 users
★★★★★

"A genuinely proactive partner rather than a reactive support desk."

Managing Director
Construction100-250 users
★★★★★

"Response times are among the best we have experienced from any supplier."

Operations Director
Professional Services100-250 users
★★★★★

"We are kept informed at every stage without having to chase for updates."

Office Manager
Healthcare25-50 users
★★★★★

"The security awareness training has been well received by our staff."

HR Director
Education250-500 users
★★★★★

"The team is always professional, even during high-pressure situations."

CEO
Construction50-100 users
★★★★★

"We have confidence that our IT environment is in safe hands."

CFO
Financial Services250-500 users
★★★★★

"Excellent ownership and communication from the team."

Finance Director
Construction50-100 users
★★★★★

"The team takes genuine ownership of problems rather than passing them around."

Managing Director
Legal50-100 users
★★★★★

"We never feel like a ticket number. The engineers know our environment."

Head of Operations
Charity100-250 users
★★★★★

"Communication is clear and consistent - we always know what is happening."

Office Manager
Healthcare25-50 users
★★★★★

"The onboarding process was smooth and well-managed."

Operations Manager
Professional Services50-100 users
★★★★★

"Issues are resolved quickly and without fuss."

Practice Manager
Legal25-50 users
★★★★★

"Tickets are acknowledged within seconds, not hours."

IT Coordinator
Education100-250 users
★★★★★

"Excellent communication throughout every project."

Project Manager
Construction100-250 users
★★★★★

"Problems are identified and resolved before our staff even notice them."

Head of IT
Retail250-500 users
★★★★★

"Responsiveness is exceptional. We rarely wait more than a few minutes."

CEO
Technology25-50 users
★★★★★

"The transition from our previous provider was handled with minimal disruption."

IT Director
Manufacturing250-500 users
★★★★★

"Communication before, during and after incidents is excellent."

Operations Manager
Healthcare100-250 users
★★★★★

"Always available and always helpful."

Practice Director
Legal25-50 users
★★★★★

"The team communicates clearly without resorting to technical jargon."

CEO
Charity25-50 users
★★★★★

"A genuinely proactive partner rather than a reactive support desk."

Managing Director
Construction100-250 users
★★★★★

"Response times are among the best we have experienced from any supplier."

Operations Director
Professional Services100-250 users
★★★★★

"We are kept informed at every stage without having to chase for updates."

Office Manager
Healthcare25-50 users
★★★★★

"The security awareness training has been well received by our staff."

HR Director
Education250-500 users
★★★★★

"The team is always professional, even during high-pressure situations."

CEO
Construction50-100 users
★★★★★

"We have confidence that our IT environment is in safe hands."

CFO
Financial Services250-500 users
★★★★★

"Excellent ownership and communication from the team."

Finance Director
Construction50-100 users
★★★★★

"The team takes genuine ownership of problems rather than passing them around."

Managing Director
Legal50-100 users
★★★★★

"We never feel like a ticket number. The engineers know our environment."

Head of Operations
Charity100-250 users
★★★★★

"Communication is clear and consistent - we always know what is happening."

Office Manager
Healthcare25-50 users
★★★★★

"The onboarding process was smooth and well-managed."

Operations Manager
Professional Services50-100 users
★★★★★

"Issues are resolved quickly and without fuss."

Practice Manager
Legal25-50 users
★★★★★

"Tickets are acknowledged within seconds, not hours."

IT Coordinator
Education100-250 users
★★★★★

"Excellent communication throughout every project."

Project Manager
Construction100-250 users
★★★★★

"Problems are identified and resolved before our staff even notice them."

Head of IT
Retail250-500 users
★★★★★

"Responsiveness is exceptional. We rarely wait more than a few minutes."

CEO
Technology25-50 users
★★★★★

"The transition from our previous provider was handled with minimal disruption."

IT Director
Manufacturing250-500 users
★★★★★

"Communication before, during and after incidents is excellent."

Operations Manager
Healthcare100-250 users
★★★★★

"Always available and always helpful."

Practice Director
Legal25-50 users
★★★★★

"The team communicates clearly without resorting to technical jargon."

CEO
Charity25-50 users
★★★★★

"A genuinely proactive partner rather than a reactive support desk."

Managing Director
Construction100-250 users
★★★★★

"Response times are among the best we have experienced from any supplier."

Operations Director
Professional Services100-250 users
★★★★★

"We are kept informed at every stage without having to chase for updates."

Office Manager
Healthcare25-50 users
★★★★★

"The security awareness training has been well received by our staff."

HR Director
Education250-500 users
★★★★★

"The team is always professional, even during high-pressure situations."

CEO
Construction50-100 users
★★★★★

"We have confidence that our IT environment is in safe hands."

CFO
Financial Services250-500 users

A continuous sample of client feedback responses across all sectors.

Trusted By London Organisations Since 1998

Over 25 years of service delivery across professional services, finance, charities, healthcare, and the public sector.

900+
Client feedback responses
4.9★
Average satisfaction score
25+
Years serving London
24×7
Engineer-led support

"Wavex came up at the top of the pile in terms of the totality of what we were looking for; cost, service level and cultural fit."

Mike (IT Director)
Royal Society of Surgeons

"Our decision to switch IT service provider was not a prospect we relished but Wavex made the transition seem effortless."

Steve (CEO)
London Financial Firm

"The response times are exceptional and the engineers are always professional, knowledgeable and friendly."

Sarah (Operations Manager)
London Professional Services Firm
FinanceLegalCharitiesHealthcareReal EstateProfessional ServicesPublic SectorTechnology

Questions About Local IT Support

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Thinking About Changing IT Provider?

Tell us about your organisation and we'll explain how the transition works, what is included, and provide a clear view of likely costs.

Response within one hour during business hours
Conversation with a sector specialist, not a salesperson
Clear pricing with no hidden costs
No obligation, no pressure

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