Desktop-integrated engineer chat
Instant access to Wavex engineers directly from a user’s desktop. Support is one click away when someone needs help.
Business IT support
Business IT Support Provider
Your team shouldn't need eight arms to get everything done.
Business IT support that fixes problems, strengthens reliability and helps prevent disruption before it affects your people.
Wavex is a managed business IT provider supporting organisations since 1998. Our 24x7 engineers combine responsive support, proactive monitoring, cybersecurity and practical technical guidance to keep your people productive and technology dependable.
9 sec
Average telephone pickup
Last 30 days
98%
Response SLA
Last 30 days
96%
Resolution SLA
Last 30 days
+84
Client Net Promoter Score
Last 12 months
London IT support since 1998
A real London IT support company
Real engineers, consultants and service teams working together to support London organisations.
Wavex has supported London organisations since 1998. Our teams combine responsive day-to-day support with proactive management, security and long-term technical expertise.
A London-based team with real people, direct accountability and the technical breadth to support complex organisations.
Support channels
Support That Works Around Your Staff
We enable your staff to work the way they need to, not force them to work around IT.
24x7 phone support
Direct phone access to engineers around the clock, particularly useful for urgent issues or when users prefer to speak to someone.
Email support
A straightforward channel for non-urgent requests or written communication, monitored as part of the agreed support service.
Client portal
A clear, trackable workflow for planned changes such as new starters, leavers and equipment requests.
Mobile app
Support access for remote and mobile colleagues who need help away from their desk.
Proactive notifications
Updates during incidents or maintenance, helping colleagues stay informed without needing to contact support first.
Onsite visits
When an issue cannot be resolved remotely, an engineer can attend your London office as part of the agreed support service.
Scheduled onsite support
Dedicated or semi-regular engineer visits can be agreed to support staff, help with events and maintain operational continuity.
Clear scope and pricing
One simple fixed price covers all your IT support needs.
Your service scope is agreed around the way your business works. It covers practical day-to-day support and the essential management that helps your people stay productive.
- Everyday technology issues and user support
- Microsoft 365 and user administration
- New starters, leavers and access changes
- Device maintenance, updates and health checks
- Monitoring and agreed preventative work
- Coordination with relevant IT suppliers
Hardware, licences, major projects, transformation work and additional services are clearly discussed and separately scoped where required.
When support really matters
Responsive IT Support When It Matters Most
Not every IT issue has the same business impact. Our engineers use judgement as well as SLAs to make sure urgent problems receive the attention they deserve.
Clear ownership, practical prioritisation and straightforward communication help people understand what is happening when they need support.
Reliability and continuity for the systems people depend on
Sensible prioritisation based on business impact
Clear communication while issues are investigated
Efficient resolution through the agreed service
How Wavex applies judgement
CEO cannot access email before a board meeting
Immediate assessment of business impact
Finance system unavailable at month-end
Immediate investigation and clear ownership
User locked out before a client presentation
Engineer assesses and acts quickly
Routine software query
Resolved efficiently through the agreed service
Prevention and practical advice
Fixing problems, not just symptoms.
Monitoring continues outside office hours, but monitoring only matters when it leads to informed investigation, appropriate action and better decisions about the environment.
Monitoring continues outside office hours
Infrastructure and devices are monitored beyond the working day so the right information is available when something needs attention.
Alerts lead to investigation
An alert is a prompt for engineers to assess the situation and take appropriate action through the agreed operating model.
Recurring problems are investigated
Where patterns emerge, engineers look beyond the immediate fix to understand underlying causes and reduce repeat disruption.
Preventative work is agreed and planned
Practical maintenance and improvement work is prioritised with you, helping keep technology dependable without promising the impossible.
Your technical consultant uses service visibility and practical advice to help you understand current priorities, risks and sensible next steps.
Service quality
Great support. Proven by our customers.
The best evidence is a service that responds well, keeps improving and earns the confidence of the people who use it every day.
"Our decision to switch IT service provider was not a prospect we relished but Wavex made the transition seem effortless."
Measured service, not vague promises.
We look beyond a single ticket to service accessibility, response and resolution, client feedback, recurring disruption, security findings and progress on agreed improvements.
The performance snapshot near the start of this page is a concise view. The detail is how we use it to keep improving the service and the environment around it.
The evidence is in the relationship.
Client feedback, service performance and practical improvements give a more useful picture of an IT relationship than a list of promises.
For 28 years, Wavex has helped organisations build more reliable, secure and effective technology foundations.
See examples of complex change delivered with care.Explore client stories
Helpful guides and tools.
Practical reading for businesses evaluating an IT support partner, considering a change or setting a clearer standard for the service they need.
IT support questions
Frequently asked questions.
Clear answers about practical support, agreed scope, engineer access and how Wavex helps organisations get started.
Wavex supports London organisations looking for an ongoing IT partner, whether they are changing provider, growing, organising IT for the first time or adding capability alongside an internal team.
Staff can use desktop-integrated chat, Jakob AI assistance, 24x7 phone support, email, the client portal and the mobile app. The appropriate channel depends on the issue and the way a person prefers to work.
Yes. Engineers can attend London offices where a physical presence is the right answer. Scheduled onsite support can also be agreed where a client wants dedicated or semi-regular engineer visits.
The agreed scope covers the practical day-to-day support, administration, monitoring and preventative work set out for your organisation. The detail is confirmed before service begins, so responsibilities and inclusions are clear.
The service scope is agreed around your organisation. Hardware, licences, major projects, transformation work and additional services are separately discussed and scoped where needed, rather than being assumed to sit within the ongoing support fee.
Engineers investigate patterns and root causes, not only the immediate symptom. Monitoring, service visibility and agreed preventative work help identify practical priorities and reduce avoidable disruption over time.
Security, monitoring and service reporting are part of the wider operating model. Clients can review service performance, assets, risks, licensing and agreed priorities as the service and tooling are established.
Wavex uses a structured onboarding process covering discovery, documentation, tool deployment, service planning and coordination with the outgoing provider. The aim is to establish control quickly and minimise disruption for staff.
Looking for practical IT support in London?
Tell us what you need help with, whether you are reviewing a provider, growing your organisation or putting better IT support in place for the first time. A Wavex specialist will review your enquiry and be in touch.
A structured conversation about your priorities
Clear support, security and technology ownership
Carefully planned onboarding designed to minimise disruption
Agreed scope and straightforward commercial expectations
Discuss Your IT Support
Tell us what you want to improve. a sector specialist will be in touch. We aim to reply within 1 hour.