Telephony

65% of people prefer to contact a business by phone call versus only 24% who prefer a web form

Source: Invoca Inc.

Mobile

Scalable

Cost effective

Efficient

Wavex advises clients on how to improve telephony services with the help of the latest unified comms solutions.

Although our primary solutions are Microsoft Teams (previously known as Skype for Business), 8x8 and BT Cloud Voice, many clients use a wide array of different phone systems which Wavex support & manage. However, true unified communication is much more than telephony alone, products like Teams include chat, channels, videoconferencing, and document collaboration to help improve staff productivity.

These solutions also support mobile working removing the need for staff to be tied to a physical desk phone. Teams provides a tightly integrated solution into the Microsoft Office ecosystem however; it has limitations around call recording and switchboard features (although these can be overcome with 3rd party solutions).

Wavex can advise your business on all such possibilities, ensuring that you select the solution that meets your current and future requirements.

 

Telephony has transformed from analog to digital, bringing both cost savings and greater ease of use. With intuitive solutions like Skype for Business and Teams, meetings are easier to start on time, and the meetings themselves are more effective with the ability to easily share documents and screens and to see each other “face-to-face”, with a consistent experience across devices.

Jonathan Monks, Product Manager: Wavex Technology

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Outsource IT or Hire

Making the decision to hire or outsource is a complicated one which has major ramifications for the business. The right decision today is unlikely to be the right decision forever - as your business grows and evolves, your requirements change.

Take the first step to enhancing your telephony:

  • Speak to Wavex and telephony requirements

  • Demonstration of telephony solutions

  • Financial Business Case / Sign-off

  • Deployment

  • Training & User Acceptance Testing

  • Go-Live