Automate business processes
Ensure faster time-to-market
Improve collaboration between teams
Reduce security risks
Using APEX®, built upon ServiceNow™, Wavex can highly customise the IT engagement with clients based on their specific requirements.
Rarely does a single process work for every organisation – whether this be a change-control process, an incident escalation process or a new-user onboarding process. Every organisation is different.
Wavex DevOps function not only continually evolves our own service-offerings but works with clients and their own in-house IT stakeholders, to continually enhance the delivery of IT services through the development of ServiceNow™.
For instance, clients with lengthy and complex end-user onboarding processes have had these activities automated to significantly reduce the resource burden on IT engineers thus reducing cost and improving the reliability and scalability of the process.
Other regulated clients have had specific change-control needs which have been addressed through our DevOps function.
The flexibility helps Wavex to ensure that IT engagement continues to provide value as the organisation needs change.
No client is identical to the next. It is therefore impossible to create a single process that is ideal for every client. Our development capabilities help us cater our systems and processes to meet a clients specific needs so each client gets the exact service they require which support their internal policies.
Gavin Russell, CEO: Wavex Technology
Did you know that Wavex uses a specialised technology to continually assess the end-user experience of using IT, which helps to ensure staff can work productively at all times?
Making the decision to hire or outsource is a complicated one which has major ramifications for the business. The right decision today is unlikely to be the right decision forever - as your business grows and evolves, your requirements change.