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One of our key objectives is to reduce
your IT costs. Why does that make good business sense?
Because if we ensure everything works as well as it can for
you and you are happy with the system and service, we can
target our resources to help other clients, thus spreading
the cost of support effectively.
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Wavex also provide our clients with
a hardware firewall (more secure than many software
firewall products) and a remote access solution (so
your workers can easily work from home). These value-added
services are provided at no extra cost to our clients.
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Wavex provides you with access
to our secure Intranet which provides a direct link to
your office email, your desktop, in other words, you can continue
working wherever you are. Other areas within our Intranet
provide : -
Details from our on-line monitoring server, providing
statistics of your servers/network uptime.
Real-time reports aimed at helping you
reduce your IT support costs. These are charts on our
performance associated with the SLA, who within your company
requires training, who is using the most support.
Details of all the work
we have carried out.
Full invoice information that ensures you make informed
decisions for your company.
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We provide a free system audit
which contains a complete software inventory from every
machine, system specifications and network details.(To
prevent people abusing this service we charge for the time
taken if a Wavex support contract is not taken).
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You can monitor how much support is
provided each week, and we will work with you to reduce
it. Depending on the costing model you choose, you can
either buy support hours when you need them or pay a flat
fee for everything. If you purchase hours and don't use them,
you don't lose them - they are carried forward.
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The majority of our internal systems
are automated to ensure we can react faster, spend
less time performing office administration and pass the cost-savings
on to you.
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We developed our own solutions using
the many years experience providing corporate IT support.
Our focus is on the SME market (2-300 users). This specific
target allows us to provide an automated, streamlined and
cost-effective service with unparalleled support levels.
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One of our key support tools is NETi,
a unique application developed by us to help you. "..other
network management packages can't come close to in terms of
detail and speed", Network Computing Magazine.
It allows us to manage every single machine on your network,
servers, workstations and remote users. more
info
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We provide more than IT support.
We can help you ensure your clients are aware of your products/services
which can benefit them.
- We provide all our customers with an
SLA (Service Level Agreement) which sets a contractual
level of service which we guarantee to meet.
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We don't tie you into long term
contracts, after a one month trial period (a proof of
concept period), our minimum term is just 3 months. Longer
contracts are also available, if preferred.
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We will save you money. Less
downtime, greater productivity, better communication.
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We are proactive, we don't
wait for you to call with a problem, we have a number of unique
methods to determine conditions and fix them before anyone
is affected.
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We can fix problems faster than
our competitors. Because our service covers multiple channels,
we can optimise our response according to requirements.
And it will only takes about an hour (depending on the complexity of your site) to setup everything! You could become a valued Wavex customer within the next couple of days. We support customers with anything from 5 to several hundred users.
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