Wavex offer their services to companies of sizes up to 1000 machines. Every aspect of support can be managed by us while providing you as much control as you wish.
Support contracts
Support contracts are provided to offer a contractual agreement ensuring both parties understand their roles and responsibilities. A typical contract would include response times, supported technologies and details of both parties responsibilities. These can be customised for your particular business.
Our Clients
Wavex already has clients in many diverse markets (legal, retail, banking, entertainment, communications...etc). We can provide references or case studies on request.
Opening Hours
Wavex normally offers it services from 8.30am till 6pm, understandibly a complete outsourced solution needs to be flexible, so Wavex can offer support out of these hours.
Our Unique Selling Point
Although the phrase is overly used in todays IT market, Wavex offers a genuinely unique service, this is because the support solutions we use are unique, written entirely by Wavex to ensure a high degree of scaleability, increased speed of resolution and accountability; all while reducing disruptions during problem troubleshooting. One of our key software solutions, NETi, has been reviewed by Network Computing magazine, receiving an excellent review. Read more about NETi here.
Extranet - Offering full accountability
We have developed our own Extranet, providing our clients an Internet portal to see everything we have done, charts and reports of our performance, who in your company is requesting the most support, which machines need to be upgraded, and various means for you to interrogate our systems. We have even placed a number of our server monitoring solutions within the Extranet so you can check on your own systems performance.
Costs
Wavex charge £85 per hour charged in either 15 minute or 30 minute intervals (depending on whether the work is carried out remotely or onsite). Wavex can offer a fixed 'all in' support cost. All our customers are provided with a hardware firewall, a remote access solution, a means of linking up any other offices you may have and a number of extras which you can read more about on our support pages.
How we support you
We have developed an extensive range of support focused applications and utilities, these provide us with a unique method of supporting your company. They allow us to keep our support costs low, because we don't need to purchase any third party licenses, we can alter the software to keep our solutions at the cutting edge. They provide us with a uniquely proactive approach to IT, we don't simply fix problems after they have occured but our systems automatically determine the likelyhood of a problem occuring in the future. Read more on our support pages.
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