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  Live statistics

We collect voluntary feedback on every piece of work we carry out. However, customers that have only a satisfactory level of service are rarely motivated to provide feedback. It is usually only when customers are disappointed or delighted that feedback is given.

Below is a table that represents live information about the feedback Wavex has received to date. This is live, unaltered data about how our customers rate our services.

We make some bold claims about our ability to resolve your problems quickly using the unique tools and processes we have developed to improve our response time. Below is a chart that represents live information from the past 6 months. It shows how many issues have been resolved within 15 minutes, how many within 30 minutes etc. As before, this is live, unaltered data.

While others in our industry offer a standard “response within 4 hours” you can see from the above table that Wavex achieves a resolution time not only within that period, but the vast majority of problems are solved within 15 minutes. Click here to read more about the applications we have developed to improve our support model, and to read the accolades we have received from the press.

And below is a table that represents a small proportion of recent comments received from a cross-section of our customers.