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Features include:
- Rapid problem diagnosis and resolution using NETi™
- Unsurpassed user-communication: informing you at all times about the progress of your particular query
- Sophisticated call-handling: ensuring that the best people with the right information and most relevant experience handle your support query
- Built-in client control regarding support scheduling and quality measurement
- Extensive service reporting presented in highly usable formats
- Truly pre-emptive monitoring from MonX™ enabling us to resolve issues before you experience any downtime
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