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Developed in-house over the past ten years, The Wavex platform combines a unique suite of support applications with two key design objectives. Firstly, to enhance the overall customer experience, and secondly, to provide excellent technical service delivery.
One major advantage of Wavex is their ability to provide proactive monitoring of our network and high quality remote support through their NETi application. Dan Coleby, Memorex
The Wavex platform delivers against these twin objectives by: maximising call-handling efficiency, providing a platform for real-time client communication, delivering rapid problem resolution and providing pre-emptive monitoring.
Wavex CMS
- Resource management
- Infrastructure management
- Billing
- SLA Engine
- User satisfaction engine
Wavex Extranet
- Customer Reporting
- Call management
- Partner portal
- Customer process/workflow
VoIP
- Integrated IP Telephony to
Provide Service desk SLA data
Wavex MonX
- Automatic server audit
and prioritisation
- Asset querying
- Custom application monitoring
Wavex NETi
- Rapid network trouble shooting
- Real-time asset querying
- Customer communications
Wavex Extranet
- Management dashboard:
- SLA response rates
- Usage analysis
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Wavex industry awards 
1,000 customer comments 
Live performance stats 
Customer sizes
Interactive decision matrix 
List case studies