Wavex user support is delivered by a dedicated team of Service Desk engineers, providing telephone and remote support via our industry acclaimed support tools. This team is augmented by a highly qualified team of Field Engineers who visit client sites as scheduled or as need be, depending upon the client's needs.

Our primary goal is not supporting technology, it is supporting people. Using technology to make their business lives easier and more productive. David, Wavex Technology Consultant

Some clients opt for an All Inclusive contract, in which monthly fees are fixed. Others opt for Variable Rate agreements, where fees vary according to demand and usage. Overall, we aim to offer flexibility.

We tailor individual support agreements to suit individual clients and their organisational requirements.

Some want regular on-site visits included. Others do not. Some want our engineers to have remote access to user's machines. Again, others may not need this facility.

All Wavex engineers are trained to communicate effectively with individuals at all levels of technical understanding. And engineers also help to identify individuals who may need IT-related training, that would improve their individual effectiveness and productivity.

IT support, disaster recovery, business intelligence, IT services, network support, offsite backup, business continuity, helpdesk, IT outsourcing, managed services, IT security, server monitoring, business phone system.