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All our relationships with our clients are built on three core tenets: accountability, honesty and professionalism. We pride ourselves on our open, transparent business systems and actively seek client feedback. Here is how:
I've been working alongside Wavex for the past four years and I continue to find their services, staff and approach to be unmatchable in the IT arena, … coupled with their internal support systems they provide me with the control and confidence I requireMatthew Bazzaco, WallToWall Media Group
- Focus on feedback. We are always interested in what you think. You can provide optional feedback on every piece of work completed by any member of staff. This feedback directly affects engineer's bonuses.
- Complete accountability. Your problem is our problem. You can escalate any issue at any time, all the way to the CEO – even if it's a problem with your shift button sticking. Customers want control, and we endeavour to provide it.
- Regular reviews. We want to keep getting better. Every six months we survey every client to ensure a high level of satisfaction with our services and to seek ideas to help us continually improve. .
- Total transparency. Our on-line portal provides real-time information about how efficiently we are supporting you. You can see how quickly our service desk answers your phone calls, how long work takes to complete, the cost of particular services, and you can even determine which aspects of your infrastructure are costing more to support.
- Detailed invoicing. In our experience, clients are much happier when they know what they are paying for. Our invoices list every piece of work completed, how long it took, who did it and when. Further interactive financial reports are also available within our portal. This helps demonstrate the return-on-investment of using our services.
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Wavex industry awards 
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