Lyle joined Wavex in 2015 as a Service Desk Team Leader and very quickly demonstrated a flair for delivering high levels of customer service. Throughout his time at Wavex he has been promoted into client service roles, first, the Client Advocacy Manager then to Service Delivery & Improvement Manager. In 2019, he took on the Continual Service Improvement Manager function to drive optimum customer satisfaction by establishing and building effective relationships with Wavex clients. With over 16 years of hands-on IT operations experience and formal ITIL qualifications, Lyle utilizes his knowledge of the framework and service lifecycle to guide the effectiveness of the services being delivered and to identify and implement activities that enhance and improve the Wavex services.
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