Telephone support means there will always be an
engineer to help you through any problems.
Wavex can remotely dial into an organisation to
administer the system. This means we can quickly
solve many problems from our office. If you are
using Wavex's bespoke NETi
software, most problems can be diagnosed and identified,
as well as events automatically relayed to Wavex.
If
a fix is not possible via telephone or dial-in
methods a Wavex engineer will be despatched
to site to resolve the problem. Because Wavex
is supported by Microsoft, in the unlikely event
that our engineers can not solve the problem,
it will be escalated to Microsoft*.
*Depending
on service contract.
NETi is the definitive network management tool,
developed by Wavex, specifically with support
and management in mind. It allows Wavex to instantly
detect problems on your network, compare the
configuration and software installed of all
your machines (up to 50,000) and produce various
reports about application usage, file distribution
and Internet usage. It supports many additional
functions, NETi is available to purchase NETi
web pages.
For
additional peace of mind, Wavex offer various
support contracts to provide specified levels
of service. See more
Wavex
has put together a page that contains many
useful utilities for IT professionals.
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