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Our standard Support Contract gives the customer
xx hours per quarter to resolve any system based
problems. We are proactive in our approach to
IT, which means checking backups, disks and disk
space, ensuring that any server errors are acted
upon and general house keeping. A Support Contract
customer will receive a guaranteed 4 hour response.
Service Level Agreement
Please
call for details.
Support Contract's and SLA's list supported
technologies, this will include your infrastructure
and a list of supported software.
Having a service contract also gives you other
benefits:-
- Service
packs implementation when released by Microsoft.
- Standard
software updates are applied.
- Virus
scanners are kept up to date.
- Priority
response compared to non-service contract customers.
- Access
to Wavex's Extranet.
- Telephone,
on-site and remote access support.
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