- Simply put, we are here to take the stress and hassle out of IT.
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We can deal with almost any IT related problem. Smoke appears from your monitor - we can contact the supplier. Your phones go dead, we can contact BT. And of course, deal with problems with your PC's, server's and other network infrastructure.
- All our services are scalable,
meaning you decide whether we do everything or nothing. Our clients
have anything from 5 users, to several hundred.
- We have one of the most reliable,
cost effective and scalable support infrastructures. This
means we can offer everything required for both small and large
companies. We spent four years developing our own unique solutions
to meet these challenges.
- Unlike some support companies, you have
a choice of cost models, a flexible 'pay for what you need'
model or a flat fee model. If you choose the flexible model, you
will notice your support costs fall as we make your systems
more reliable. We can also include on-site support within
a fixed cost.
- As part of the standard service, each
of our clients have their own logon into our Intranet (web based
information system).
- We are so confident in our services
that we provide you detailed reports about the work we carry out.
We even provide charts and statistics to show that we are on target reducing your support costs.
- To further help our clients we provide
them with infrastructure to ensure their site is protected,
their staff can work from home and we can, at a users discretion,
remotely solve most issues.
- And finally, in 90% of problems, we respond
within 10 minutes!
And it will only takes about an hour (depending on the complexity of your site) to setup everything! You could become a valued Wavex customer within the next couple of days. We support customers with anything from 5 to several hundred users.
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