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Then, we spent another two years developing our own solutions (in fact, we are always making improvements). Quite unlike any solutions currently available. They all had one main area in mind, you - the client.
NETi was our first mile-stone, an application designed to allow us to support you without interrupting your business. Its different because its fast, allowing us to solve problems, in some cases, up to 95% quicker than other methods. Simply put, that means you spend less money on support, you receive a better service, and lose less money through downtime. Network Computing got wind of this application and wrote a highly complementary two page article.
Then we realised customers want us to be accountable, they want to be informed. So we developed the Wavex extranet. A web portal which provides our customers details about everything we've done, doing and are going to do. It also does all the 'number crunching' to show you graphically how well we are meeting our SLA. It allows you to see who is using the most support, the individuals that need training, provides easy access to your email and our monitoring solution (which by the way, we also designed and wrote in-house), and shows you a full audit of all your equipment.
But there was one hole in our arsenal. Workflow. Because of these systems we expanded very quickly, we needed an application to help us manage our clients, and us! As an IT outsourcing company, we have to know allot of technical information about all our clients networks and servers, all have there differences. We don't want to rely on a handful of engineers that understand your site, what if ones ill, or is otherwise unavailable. We needed a database driven system which could help us manage our business. So, we went back to the drawing board and developed WWS (the Wavex Workflow System). This holds inventories of customers equipment, it shows us who a customers suppliers are, it manages the schedules of our engineers and, it makes certain everything a customer requests is done. If you want to see more of these systems in
operation, click here to see
a small demo. And it will only takes about an hour (depending on the complexity of your site) to setup everything! You could become a valued Wavex customer within the next couple of days. We support customers with anything from 5 to several hundred users.
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