Innovation

1. The details of everything we’ve done and are doing is available to you 24 hours a day via the interactive Wavex Portal, information for those interested in monitoring service-levels, information on financials, information on your software and infrastructure, in fact, virtually everything is available should you wish to review it.
   
   
   Full software inventory and hardware report (from Wavex customer portal) ~
   
   
2. Should you need to provide IT updates to a board or steering committee, or are just interested, our portal provides many interactive charts and graphs outlining our performance in numerous areas easing the production of impressive presentations and documents.
   
   
   Customer Satisfaction Report (from Wavex customer portal)
   
   
3. We developed our own sophisticated industry acclaimed network management application (NETi™) which both dramatically reduces the time to resolve problems, and enables us to keep customers apprised of any remedial works being carried out.
   
   
   Wavex's NETi - rapid network troubleshooting
   
   
4. Some outsourced arrangements create a “piggy in the middle” situation for the customer, when two third-parties point the finger of responsibility at each other. Wavex takes full-control of this situation, to ensure suppliers are provided with the appropriate information in order to resolve the situation to our customer’s satisfaction.
   
   
5. Our technology helps us be uniquely flexible. It can be complicated for many IT providers to offer customers a bespoke service, flexible billing models and different response rates. Our technology makes this effortless, so every customer has the services they need, at the time they need, and on the most appropriate billing model.
   
   
   Financial breakdown (from Wavex customer portal)