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Professional Services Team Leader


About Wavex

Wavex Technology is an entrepreneurial, award winning and independent IT firm, offering secure and fully managed IT services. We design, deliver and manage solutions to meet our client strategic and IT needs across Cloud, Infrastructure, Connectivity and End-User services. In order to deliver this we hire the best people who use the world's leading technology platforms and deliver a truly outstanding, and unique customer-centric experience.


About the role

Reporting to the Head of Managed Services, the Professional Services Team Leader is responsible for the successful delivery of infrastructure solutions to Wavex customers (in the vast majority) as well as the Wavex internal projects.

Wavex is a rapidly evolving and entrepreneurial SME business and we place a premium on high self-motivation, focus, and resilience in our team members. As a part of the leadership team, your main focus will be to manage the professional service team of experienced (technical) Project Engineers as well as Project Managers. As such, you will have an excellent knowledge of project management within an ITIL environment and delivery (predominantly deployment) of cloud-based projects.

To succeed in this role, you will also need to be a visible and dynamic leader, effectively managing both teams from the front. We will look for you to coach, inspire and motivate your staff in achieving agreed targets. You will be assessed on successful coordination and implementation of projects and programmes, ensuring they are delivered within agreed timescales, to the highest standards, with efficient tracking and resourcing of the professional services team.

Responsibilities

Partner with the Head of Managed Services to deliver the strategic business goals in an entrepreneurial and fast-moving environment:

Team leadership and management
  • Be a leader and a role model in the Wavex organisation
    • Be highly self-motivated, focused and inspire the professional services team
    • Build morale, promote and instil company values and culture, ensuring the ethos is directed towards outstanding customer service
  • Line management
    • Ensure continuous improvement in the performance of team members through coaching, regular 121s and personal performance plans
    • Define team and individual’s KIPs and review on a regular basis to ensure these are aligned to business objectives
    • Assess skills gaps and define training needs (manage team training budget)
    • Assess and identify resource requirements on a regular basis. Collaborate with the Head of Managed Services and Recruitment Manager on best resourcing solutions (allowing effective scalability)
  • Support Project Managers and Engineers in the definition of time estimates and costs to ensure effective tracking of time (progress v plan) and costs (actuals v budget). Coach and instil best practices.
Operations and financial project management
  • Drive the prioritisation of strategic projects to ensure that the team is working on initiatives aligned with strategic business goals
  • Effectively manage and drive successful resolution of issues
  • Define and maintain the key delivery performance measures and trends via creation and ongoing review of appropriate metrics/KPIs
  • Ensure project governance –PID and RAID Logs and Decision and Change Registers, including post-project quality assurance
  • Work with the team to lead the implementation of projects within Apex (Wavex platform) to track and manage projects
  • Maintain the weekly professional services dashboard
  • Own project financials. Report on revenue, expense and resource forecasting on a regular basis
  • Manage and ensure rigorous focus on billable utilisation
    • Regularly meet with the team to review engineer activity. Report as and when required. Drive continuous improvement.
    • Produce visibility of 3-6 month project pipeline
  • Perform project lifecycle process checks - ensure internal processes are followed across the business
  • Ensure that documentation is of a high standard
Build working relationships
  • Collaborate with the Account Management team and contribute to the sales processes
  • Collaborate with the Finance team on producing clear project pipeline forecasting. Report on over and/or under-utilisation as soon as possible to allow accurate planning
Other duties
  • Assist in development and improvement of the project management capability, standards, methods, processes that will improve performance and efficiency of the unit as a whole (in conjunction with Head of Managed Services)
  • Identify, implement, monitor and promote industry ‘best practice’
  • Looking for opportunities to drive efficiency and therefore profitability of the team
Qualification and Experience

Must have

  • Prince 2 Practitioner
  • Excellent knowledge of project and programme management methodology
  • Extensive practical experience of successful management of change, risk and issues
  • Strong team management experience
  • Evidence of successful nurturing/leading teams. Leading by example/role-modelling
  • Experience of collaborative working with Sales, Operations, Finance
  • Evidence of creating and improving process and implementing improvement programmes
  • Excellent IT skills, specifically having used project software tools (Microsoft Office or equivalent)
  • Good understanding of project governance and control
Nice to have
  • Exposure and knowledge of IT outsourcing
  • MSP Practitioner
  • Experience of working with ServiceNow platform

About the person

  • Professional with gravitas to influence at senior level
  • Persistent and comfortable dealing with pressure, with a positive attitude and ability to bounce back
  • Natural problem solver – can approach problems in a logical and pragmatic way
  • Excellent interpersonal skills with the ability to develop and maintain collaborative working relationships
  • Excellent time management and planning skills
  • Able to cope with multiple tasks simultaneously
  • Ability to prioritise and track activities
  • Excellent communication
  • Team player – effectively shares the information
  • Detailed orientated – able to spot inconsistencies and gaps
  • Results focused - keeping to schedules, delivering work on time
  • Be client driven and delivery focused
Remuneration
  • Basic salary + performance related bonus
  • Flexible working hours
  • 21 days’ holiday plus 8 days’ bank holidays
  • Additional day off on your birthday
  • Earn holiday with your years of service
  • Private dental and health insurance
  • Pension scheme
  • Technology purchase scheme
  • Discounted gym membership
  • Cycle to work scheme

And more! See our full list of benefits here .

How to apply

Its easy, just click on our Website Candidate Submission Form to upload your CV.

Check our interview tips by clicking this link.

 


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Email: tellmemore@wavex.co.uk
 
Wavex Technology Ltd
Kingsfield House
66 Prescot St,
London, E1 8HG
 
 
 

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