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IT Systems Administrator

About Wavex

Wavex Technology is an award winning, independent IT firm, offering secure and fully managed IT service. We design, deliver and manage solutions to meet our client's strategic IT needs, across Cloud, Infrastructure, Connectivinty and End-User services. In order to deliver this we hire the best people who use the world's leading technology platforms and deliver a truly outstanding, and unique customer-centric experience. We have recently launched our new business service platform which aims at broadening the scope of the services we offer and transforming the industry as we know it.

About the role

Reporting to the Head of Services, the IT Systems Administrator will be responsible for day to day running of the IT infrastructures, both in Wavex data centre and at our main office, supporting the internal infrastructure team. You will work in a fast-pace environment, providing server and desktop support to Wavex users.

  •  Deliver best practice call management through to closure, including investigation, diagnosis and detailing of found issues. Resolve incidents within agreed time scale. Keep the user informed about the progress at all times
  • Repair and troubleshoot faulty equipment
  • Install and configure hardware and software
  • Act as an escalation point for internal service desk support
  • Set up of new user accounts and desktops as and when required
  • Carry out system maintenance in the form of Windows updates or other planned works. Be prepared to accommodate out-of-hours support when necessary
  • Keep Wavex knowledge base articles up to date and relevant. Be proactive and assist with any IT related issues
  • Comply with Wavex specific processes
  • Be the ambassador of Wavex
    • Develop good understanding of Wavex environment and user issues
    • Promote professional and high level of standards amongst team members and towards internal customers
Qualification and Experience
  • Minimum of 3 years’ experience in a systems administrator role
  • Experience of working with multiple departments
  • Basic networking experience
  • Desk side/floor walking applied experience supporting users in the following:
    • Microsoft Server technologies, Exchange, Active Directory administration
    • Desktop operating systems and Microsoft Office
    • PC and basic server hardware support
Nice to have
  • MCP
  • CCNA (holding or currently working towards)

About the person

  • Strong focus on customer service, user interaction and the ability to manage customer expectations
  • Excellent communication skills
  • Confident, proactive and an organised
  • Ability to communicate effectively at all levels


  •  Basic salary + discretionary bonus
  • 21 days’ holiday plus additional day off on your birthday
  • Flexible working hours
  • Earn holiday with your years of service
  • Private health and dental insurance
  • Pension scheme
  • Annual season ticket loan

And more! See our full range of benefits here.

How to apply
Its easy, just click on Candidate Submission Form below to upload your CV. Check out our interview tips by clicking this link.

Wavex Technology Ltd.All Rights Reserved.

Sales: +0845 644 8060
HelpDesk: +0845 226 8182
Abroad +44 845 226 8182
Email: tellmemore@wavex.co.uk
Wavex Technology Ltd
Kingsfield House
66 Prescot St,
London, E1 8HG

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0207 121 9500