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Account Manager


About Wavex

Wavex Technology is an award winning, independent IT firm, offering secure and fully managed IT service. We design, deliver and manage solutions to meet our client's strategic IT needs, across Cloud, Infrastructure, Connectivity and End-User services.

We have recently launched our new Business Service Platform APEX®, which transforms the nature of service delivery to the SMEs. We are now hiring the best people, who will use leading technologies, to deliver a truly outstanding and unique customer-centric experience.

About the role

The Account Manager will be responsible for account management (existing and new business) and driving the successful sales account development. You will own the sales quota and work towards agreed sales targets (individual and team targets).

This role is split into two main aspects: you will focus on maximizing new revenue opportunities within the existing account portfolio. The second part of the role will be to lead the development of new business opportunities through networking and pipeline development.

Responsibilities

Account Management and Development (existing accounts and new business)

Existing accounts (80%)
  • Own and drive the development of customer accounts. Proactively initiate workshops and lead discussions to determine long-term plans/budgets
  • Collaborate with each customer to plan and develop the service roadmap. Proactively manage change – use a consultative approach (i.e. highlighting potential risks) to steer the Client to the successful completion of agreed plans
  • Manage the end-to-end contract lifecycle - develop a robust understanding of the commercial obligations to be able to highlight contractual inconsistencies and resolve these in timely manner
  • Plan activities and manage opportunities to develop a strong opportunity pipeline for existing accounts
  • Develop an accurate sales forecast to support full visibility of opportunities and successful planning of existing client accounts
New business (20%)
  • Proactively lead and develop prospects. Plan activities and manage opportunities to develop strong pipeline for new accounts
  • Write RFPs and manage the end-to-end process
  • Deliver compelling presentations (in conjunction with the pre-sales team as and when required)
  • Develop an accurate sales forecast to support full visibility and successful planning of new client accounts
Client Management
  • Develop and maintain a trusted advisor relationship with C-level and technical decision makers
  • Use business acumen to raise awareness of Wavex new service offerings and strategically position its USPs
  • Ensure effective, timely and accurate communication to relevant clients at all times
  • Act as a point of escalation for critical issues and collaborate with operations to provide solutions
  • Contribute to and oversee service improvement projects, to increase service quality and the standardisation of service delivery across Wavex
  • Deliver monthly/quaterly service review performance reports
Working relationships (internal)
  • Collaborate with the Project Management department (who own the process) to smoothly transition new clients into Wavex via the new client ‘take-on’ process
  • Collaborate with the Finance and Commercial Team to produce an accurate billing for each account and ensure that client contracts remain up-to-date
  • Share results and actionable items with other business lines within Wavex
  • Work with the Service Desk leaders to ensure that the service is being delivered at the right level against agreed SLAs
Qualifications and Experience

Must have:
  • Experience of selling managed IT services
  • Track record of successful life cycle account management
  • Experience of managing accounts with an average value of £2M TVC
  • Experience of leading customer workshop to develop IT strategies and roadmaps
  • Able to demonstrate an understanding of the value proposition for IaaS, Cloud,  IT Security, DR, etc.
  • Experience of forecasting and P&L management
  • Robust commercial understanding of contracts
  • Experience of writing proposals to a high standard and delivering professional presentations
Nice to have:
  • ITIL Certification (Foundation level)
  • Experience of writing commercial contracts
About the person
  • Articulate and professional, with a consultative style of working
  • Target driven
  • Proactive
  • Highly self-motivated, with aptitude to take the initiative
  • Resilient (ability to bounce back)
  • Curious and creative
  • Structured with attention to detail
  • Team player - excellent interpersonal skills with the ability to interact at all levels
Remuneration
  • Basic salary + uncapped revenue based commission
  • 21 days’ holiday (excluding bank holidays)
  • Additional day off on your birthday
  • Earn holiday with your years of service
  • Flexible working hours
  • Pension scheme
  • Sophisticated, private medical and dental insurance
  • Cycle to work scheme
  • Technology discount scheme

And more! See our full range of benefits here.


How to apply


It's easy, click on our Candidate Submission Form.



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Sales: +0845 644 8060
HelpDesk: +0845 226 8182
Abroad +44 845 226 8182
Email: tellmemore@wavex.co.uk
 
Wavex Technology Ltd
Kingsfield House
66 Prescot St,
London, E1 8HG
 
 
 

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